Service Executive, Health

Service Executive, Health

We're hiring! We are looking for a Service Executive, Health (SEH) to join our Health Solutions business based in Kuala Lumpur, Malaysia.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

The Role

The SEH will be responsible for supporting the Service Delivery Leader to complete tasks and deliverables to support the Asia business across multiple countries. The role will focus on helping to ensure strong, robust and efficient technology propositions and operating models (including service delivery) are in place. This will ensure that we can clearly demonstrate improving quality, efficiency gains, and improved competitiveness through performance and metrics; create, support and report on key KPI’s to demonstrate performance and deliverables; act as an escalation contact point as needed; and ensure we are successfully positioned to meet our assigned objectives for Health projects.

The SEH will work collaboratively across a wide range of teams and partners, as well as independently, helping to build high performing teams and creating a culture of continuous learning and improvement.

Duties and Responsibilities

• Help support the Service Delivery Leader on completing tasks across Asia, including Hong Kong, India, Korea, Malaysia, Philippines, Singapore, China, Japan, and Thailand.
• Action and manage all projects, tasks, and deliverables assigned.
• Provide help, support, and leadership expertise (where required) to all project and delivery teams within the Asia region.
• Help maintain, review, and update standard target operating models to ensure these are strong and robust and support the business.
• Help maintain, review, and update propositions models including technology offerings.
• Ensure that our Asia regional goals and objectives are achieved.
• Help set, communicate, and monitor business service delivery strategy.
• Help identify and support process improvements and best practices.
• Ensure and demonstrably report on improving quality, efficiency gains, and improved competitiveness through the use of performance dashboards.
• Manage, create, and report on project and service delivery objectives and targets.
• Act as an escalation contact point for issues and other items as needed.
• Collaborate with other senior colleagues within the region to assess and help develop colleague and team productivity.
• Collaborate with team and partners to engage and build trust.

Qualifications

Education & Certification:

Diploma or university degree desirable, preferably in IT, finance, or business-related field.

Project Management qualification (PMP, Prince2) desirable.

Experience:

Experience in a business analyst, project manager, senior consultant role, account or service executive role.

Experience in the Health Solutions / Group Insurance domain (Employee Benefits Insurance) / Digital Benefits or Digital Insurance arena an advantage.

Experience in creating and delivering initiatives for growth and/or efficiency improvement gains.

Competencies:

Strong understanding of Health Solutions, Group Insurance, Digital Benefits, employee benefits products and/or implementation processes.

Ability to work under pressure, manage fluid deliverables, and meet project deadlines.

Comfortable working in a dynamic, creative environment with excellent organizational skills.

Ability to analyze and solve business problems, make recommendations, and resolve complex issues.

Strong communication, influencing, and negotiating skills.

Ability to anticipate risks/issues and take mitigative actions.

Results driven and accountable for results.

Exceptional business and client management skills.

Ability to adjust behavior to suit a wide range of cultures and environments.

Excellent planning, project management, time management, problem-solving, and organizational skills.

Excellent analytical and data skills, including the ability to prepare detailed reports.

Collaborative, team player – must be willing to assist the team where necessary.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year. We offer a variety of working style solutions, recognizing that flexibility goes beyond just the place of work.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process, and to perform essential job functions once onboard.