Service Desk Engineer

Job Responsibilities:

1. Respond to and resolve IT support requests from clients via phone, email, and ticketing systems
2. Diagnose and troubleshoot a variety of hardware and software problems
3. Provide first-line support for desktop applications, network connectivity, and other IT-related queries
4. Document and maintain detailed records of all support activities and resolutions
5. Escalate complex issues to the appropriate technical teams for further investigation and resolution
6. Contribute to the continuous improvement of our IT support processes and procedures

Requirements:

1. Strong technical knowledge and problem-solving skills to diagnose and resolve a wide range of IT issues
2. Excellent communication and customer service skills, with the ability to explain technical concepts in plain language
3. Demonstrated ability to prioritise and multitask effectively in a fast-paced environment
4. Familiarity with IT support tools and ticketing systems
5. Passion for continuously learning and staying up-to-date with emerging technologies

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume.
Email Address: it@talenttradersg.com