Service Desk Consultant

As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.

Location: Malaysia

What makes us special:

• Team-oriented corporate culture, collaboration as equals and steady knowledge transfer
• Family-friendliness (e.g. Childcare Center, paternity and maternity leave)
• Diversity & Inclusion (e.g., various initiatives & communities)
• Flexible working hours – depends on team and department
• Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub, and certification opportunities
• Company health benefits (e.g. Medical Insurance for family member, Health Insurance, Optical and Dental Benefits, parking)

Job Responsibilities:

• Responding to customer’s inquiries and incidents reporting according to SLA
• Create incident / service request tickets in the ticketing system for further processing
• Monitor the processing status of customer’s requests / incidents
• Forwarding of customer’s requests to the responsible teams
• Providing customer regularly status reports (for example troubleshooting or handling process)
• Perform ticket follow up and monthly reporting
• Telephone, email, and online support – accept, respond, and manage user issues according to Service Desk procedures and SLAs.

Qualifications:

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Entry/Junior level: Fresh graduate with an IT background
• Professional level: 1 year of working experience in IT ServiceDesk
• Some basic knowledge of SAP functional modules would be beneficial
• Possess strong communication skills (written and verbal in English)
• Able to adapt to a process-oriented environment with multiple regions
• Punctual, diligent, positive attitude, and strong sense of responsibility
• Willing to learn and be dynamic to new challenges, in line with the organization’s expansion plans
• Extrovert personality is highly preferred (social, outgoing, etc)
• Required language(s): English (fluent in written and spoken)
• Applicants must be willing to work in Cyberjaya.
• ITIL Certification is a plus
• Shift duty is required 24/7

Do you have questions?

We look forward to receiving your complete application documents stating your earliest start date.

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