Service Desk Analyst | Kuala Lumpur, MY

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.

Specific Role Responsibilities

• Providing high quality and timely First Line Support to users through our Helpdesk Software
• Desktop Deployment Services (preferably Intune/Autopilot)
• Azure and on Prem Active Directory Users & Groups management and Group policy
• Microsoft Email systems
• All user access for FNZ Internal bespoke applications
• All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices
• Asset Register Maintenance
• Remote support to other internal clients
• Daily checks and BAU monitoring and fault resolution
• Ensuring that the correct service desk processes and procedures are followed
• Basic connectivity and network troubleshooting
• Knowledge sharing and mentoring
• Documentation of technical fault solutions
• Recommend improvements to all aspects of the IT services
• Ensure IT policies are adhered to at all times

• Experience in a similar Support role is an advantage
• English on communicative level
• General infrastructure skills and knowledge of Microsoft Desktop and Server products
• An understanding of Virtualisation (ESXi / vSphere), Active Directory
• A good understanding of IP network fundamentals
• Good team player with the ability to work under direction or independently