Service Delivery Manager, Data & Report Platform

Responsible for managing the delivery of IT services related to data analytics, business intelligence (BI), and reporting platforms covering both Malaysia & Singapore.

Responsibilities:

Data Strategy

• Collaborate closely with regional and global Data & Analytics teams to drive market D&A initiatives.
• Lead and execute the data strategy at the market level.
• Develop and manage analytics solutions that provide actionable insights to stakeholders.
• Drive data-informed decision-making across the organization.

Data Governance

• Embark and enforce group and region data governance policies and procedures.
• Ensure data quality, security, and compliance with relevant regulations.

Platform Management

• Oversee the design, implementation, and maintenance of the data platform.
• Ensure the platform supports various data sources, including internal and external data sources.

Data Integration

• Collaborate with cross-functional teams to integrate data from multiple sources.
• Ensure data accuracy, consistency, and accessibility.

Project Management

• Lead or participate in projects related to the rollout or enhancement of analytics and reporting platforms.
• Coordinate with cross-functional teams to ensure timely delivery of project milestones.
• Manage project risks, budgets, and timelines effectively.

Stakeholder Engagement

• Work closely with commercial, supply chain, and finance teams to identify data needs.
• Ensure alignment with business objectives.

Performance Monitoring

• Monitor and report on the performance of the data platform.
• Identify areas for enhancement and optimization.

Vendor Management

• Manage relationships with external data vendors, ensuring they meet our standards and requirements.

Requirements:

• Bachelor’s degree in Data Science, Computer Science, Information Technology, or any related field.
• 5 years plus experience in data management and analytics, with at least 2 years in a team lead role.
• Experience in the FMCG, brewery or beverage industry is a plus.
• Proven track record of successfully delivering Power BI reports or related reporting tools.
• Proficiency in data warehousing, ETL processes, data model design, and data visualization tools (e.g., Power BI).
• Strong analytical, problem-solving, and decision-making skills, leveraging both logic and creativity.
• Ability to synthesize/simplify complex information.
• Strong understanding of current technology concepts, trends, and capabilities.
• Ability to manage scope and expectations with business.
• Strong communication and interpersonal skills, be a good team player.
• Professional, passionate, innovative, self-motivated.

Job Details:

Workplace: Shah Alam, MY

Job type: Permanent

Part time / Full time: Full Time

Working Time: Monday - Thursday 8.15am to 5pm, Friday 8.15am to 4pm

We regret to inform only shortlisted candidates will be notified.