Service Delivery Manager

About The Role

Calling all client-focused tech enthusiasts! We're on the hunt for a dynamic Client Success Manager with a proven track record to join our elite team. If you thrive on client engagement, possess a deep understanding of the technical landscape, and excel at building robust client relationships, we want you. This is your opportunity to elevate your career and drive client success through your technical expertise and strategic acumen.

Responsibilities

• Client Collaboration: Engage closely with clients to comprehend their business needs, ensuring our solutions align with their objectives. Document service requests, collaborate closely with the TECH3’s Account Manager and Solution Architect for complex or larger requests (projects), and work comfortably with middle to senior management within the client organization.
• Excellent Communicator: Develop or supervise the creation of client reports and confidently present to clients. Ensure that reports and any documents sent to clients are quality checked. Understand complex technical situations and adapt them in simpler terms for senior management. Be comfortable with Service Management industry standard terms.
• Technical Expertise: Utilize your extensive technical knowledge to provide exceptional support and insights, ensuring clients leverage our solutions to their full potential.
• Proactive Support: Anticipate client needs by staying ahead of industry trends and proactively addressing potential challenges. Act as the single point of contact to provide leadership in overseeing incident tickets, ensuring accountability for closing them within agreed timeframes.
• Relationship Building: Foster long-term relationships with clients, becoming their trusted advisor and advocate within TECH3. Customer satisfaction will be part of your performance metrics, along with your ability to retain customers and renew service contracts.
• Continuous Improvement: Pursue ongoing learning and professional development to remain at the forefront of technological advancements.
• Mentorship: Support and mentor junior team members, sharing your expertise to enhance the overall team's capabilities.

Candidate Requirements

• Experienced Professional: Bachelor's degree in Computer Science, Information Technology, or a related field. Real-world experience (3+ years) as a Client Success Manager, Technical Account Manager, Client Solutions Architect, or similar role is essential.
• Communication Maestro: Exceptional communication skills that allow you to convey intricate technical concepts to a diverse audience, from tech aficionados to business leaders.
• Problem Solver: A strategic thinker with the ability to architect solutions that seamlessly integrate technology with business goals.
• Collaborative Leader: Excel in collaborative environments, leading with a mentor's heart and working effectively with cross-functional teams.
• Time Management Guru: Strong project management skills ensure tasks are completed efficiently, meeting deadlines and exceeding expectations.
• Certified Pro: ITIL Foundation Version 2 certification and above, or at least one year working experience with Service Management. Certifications in relevant technologies (e.g., VMware, Microsoft, AWS, Google Cloud Platform, HPE, Dell, Cisco, Veeam, Veritas, Commvault) are a plus, showcasing your commitment to continuous learning.

Join Us!

Unlock an opportunity to work with industry trailblazers, offering competitive compensation, professional growth avenues, and an environment that sparks innovation. If you're ready to guide our clients towards technology-driven success and make your mark as a key player in our journey, we want to hear from you.

Apply now and let your experience orchestrate a symphony of innovation and impact.

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-tech3-solutions-sdn-bhd-job-service-delivery-manager]