Service Crew (Waiter/Waitress)

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Responsibilities:

• Manage reservations and walk-ins, ensuring efficient seating arrangements.
• Assist guests to their tables and provide them with menus.
• Provide attentive and courteous service throughout the guest’s visit.
• Address customer inquiries, requests, and complaints promptly and professionally.
• Maintain a positive and friendly attitude at all times.
• Accurately take food and beverage orders from guests.
• Relay orders to the kitchen and bar staff using the point of sale (POS) system.
• Offer recommendations and answer questions about menu items, including ingredients and dietary restrictions.
• Deliver food and drinks to tables in a timely and efficient manner.
• Ensure that orders are accurate and presented attractively.
• Refill drinks and check on guests regularly to ensure their needs are met.
• Process payments, including cash, credit/debit cards, and gift certificates.
• Ensure that bills are accurate and handle any discrepancies.
• Provide receipts and return any change to customers.
• Keep the dining area, bar, and restrooms clean and presentable at all times.
• Clear and reset tables quickly after guests leave.
• Follow sanitation and safety guidelines to ensure a clean and safe environment.
• Communicate effectively with kitchen and bar staff to ensure timely service.
• Monitor the status of orders and update guests on any delays or issues.
• Handle special requests and dietary needs, ensuring they are properly communicated to the kitchen.
• Oversee the reservation system, managing bookings and cancellations.
• Coordinate the waitlist during busy periods, ensuring guests are informed about wait times.
• Help coordinate and execute special events, private parties, and group bookings.
• Ensure that event-specific requirements are met, including seating arrangements and special menus.
• Report any issues or guest feedback to management.
• Suggest improvements based on customer feedback and your observations.

Qualifications and Skills:

• Strong interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Good organizational skills and attention to detail.
• Knowledge of the menu and ability to make informed recommendations.
• Experience with POS systems and handling cash/credit transactions.

Availability:

ASAP

Work Locations:

• POUND, Jesselton Mall
• JOJO, Sutera Avenue
• KINSLY, Damai Plaza

Salary will be determined based on the candidate's work experience and performance.