Service Coordinator | Kuala Lumpur, MY

SMEVentures is looking for a talented Service Coordinator to join our fast-growing portfolio company eMerge ITS.

About SMEVentures
SMEVentures is the leading platform for entrepreneurship through acquisition (ETA) in Asia Pacific. We empower the growth and sustainability of small and medium-sized enterprises (SMEs) by bridging the gap between retiring business owners and the next generation of entrepreneurial talent. Our approach honours the legacy of SMEs while injecting innovative strategies for future growth and success.

About eMerge ITS
SMEVentures has invested in eMerge ITS, a leading managed IT services provider serving global clients in Australia and overseas. eMerge services clients with complete dependability, providing rapid response times, high technical competency, and friendly staff. Their client base includes global technology companies such as Canon, HP, and VMware. Learn more by visiting www.emergeits.com.au.

The Opportunity
Are you a highly organized individual with a passion for IT and a knack for providing exceptional service? eMerge ITS is seeking a skilled and motivated Service Coordinator to be the vital link between our clients and our technical team. In this dynamic role, you'll be the engine of our service delivery, ensuring that every client request is handled with efficiency and care. You'll thrive in a fast-paced environment where you can utilize your strong communication, problem-solving, and technical skills to ensure seamless IT support for their valued clients. If you are a team player who excels at coordinating people and processes, this is the opportunity for you to join a fast-growing IT services business.

Key Responsibilities

1. Manage incoming service requests, ensuring accurate logging, prioritization, and assignment to the appropriate technical staff.
2. Serve as the primary point of contact for clients, providing timely updates and resolving issues.
3. Continuously evaluate and refine service delivery processes to maximize efficiency and effectiveness.
4. Track and analyze key service metrics to identify trends and areas for improvement.
5. Assist the technical team with complex issues or when there is a high volume of requests.

Requirements

1. Experience in a service coordination or similar role in the IT sector.
2. Strong understanding of IT systems, software, and hardware, with the ability to provide basic technical support and troubleshooting.
3. Excellent written and verbal communication skills, with a proven ability to build rapport with clients and technical teams.
4. Highly organized and detail-oriented, with the ability to manage multiple tasks, prioritize effectively, and meet deadlines.
5. Strong analytical and problem-solving skills, with the ability to identify and resolve issues efficiently.
6. Familiarity with the Microsoft ecosystem is a plus.

Benefits

1. Opportunity to work in a fast-paced and dynamic IT company.
2. A pivotal role at a leading managed IT services provider.
3. Opportunity to join a passionate and collaborative team dedicated to achieving ambitious goals.

Ready to join?
Are you a highly motivated and organized individual with a passion for delivering exceptional IT service? If you thrive in a dynamic environment where you can make a real difference in the success of our clients, we encourage you to apply for the Service Coordinator position at eMerge ITS!