Service Advisor (Automotive)

About the role
We are seeking an experienced Service Advisor to join our team at CARDECK SDN. BHD. in Kuala Lumpur City Centre, Kuala Lumpur. As a full-time Service Advisor, you will play a crucial role in managing the communication between our customers and our highly skilled technicians, ensuring a seamless and satisfactory service experience.

What you'll be doing

1. Greet and welcome customers, providing exceptional customer service
2. Effectively communicate with customers to understand their vehicle concerns and repair needs
3. Prepare detailed repair estimates and obtain customer approval for recommended services
4. Coordinate the workflow of the service department, ensuring timely and efficient completion of repairs
5. Maintain accurate records of all customer interactions and work orders
6. Follow up with customers on the status of their vehicle repairs and address any concerns
7. Assist with inventory management and ordering of parts as needed
8. Collaborate with the service team to provide exceptional customer service and maintain high customer satisfaction

What we're looking for

1. Minimum 3 years of experience in the automotive industry
2. Strong understanding of automotive systems and the repair process
3. Excellent communication and interpersonal skills to effectively interact with customers
4. Problem-solving and analytical skills to diagnose and address customer concerns
5. Proficient in using automotive service management software and tools
6. Ability to work in a fast-paced environment and multitask effectively
7. Commitment to providing exceptional customer service and maintaining high customer satisfaction

What we offer

At CARDECK SDN. BHD., we prioritize the creation of a professional and enriching work environment for our valued employees. In addition to a competitive salary package that includes commission, EPF, SOCSO, and EIS, we proudly offer a comprehensive range of benefits designed to support and enhance the overall employee experience. These benefits include:

1. Robust opportunities for career advancement and continuous professional development, ensuring that our employees can thrive and progress within their roles.
2. Thoughtfully planned team-building activities and engaging social events that foster a positive and cohesive company culture, promoting collaboration and camaraderie among our workforce.
3. Generous paid time off and vacation days, allowing our employees to achieve a healthy work-life balance and recharge.
4. A well-structured recognition and rewards program, designed to acknowledge and celebrate outstanding performance, motivating our employees to consistently excel in their roles.

At CARDECK SDN. BHD., we believe that investing in our employees' well-being and professional growth is paramount to our success as a company.