SERVICE ADVISOR (AUTOMOBILE)

Responsibilities:

1. Advise customers on the repairs and keep customers updated.
2. Explain complex technical issues to customers in simple terms.
3. Provide cost estimates and timelines for repairs and maintenance.
4. Address customer concerns and issues promptly.
5. Offer advice on additional services based on the customer's needs and vehicle condition.
6. Liaise with customers to schedule service appointments and check-ups.
7. Contact customers to update them on the status of their vehicle repairs and resolve customer complaints after repair services are offered.

Application Questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a service adviser?
• Do you have customer service experience?
• Do you have experience performing automotive vehicle services?
• Do you have experience in a role which requires relationship management experience?

We are Proton Authorised 3S Dealer with around 50 workforce supporting our customers. We are focused on talent development to help build our expanding business. We believe all employees are our strongest assets leading to our success. We are seeking dynamic, dedicated, and self-motivated candidates for the following position. In line with our business expansion strategy, we are keen to add aggressive and goal-oriented individuals into our organisation. Individuals who are go-getters with dynamic personalities are welcomed to be part of our ever-growing team.