Service Advisor (Aftersales)

Working hours:
9 am to 6 pm (Monday - Friday)
9 am to 1 pm (Saturday)

Responsibilities:

• Provide expert advice on vehicle maintenance and repair needs while ensuring customer satisfaction through professional interactions.
• Greet customers, assess service requirements, prepare accurate estimates, and promote additional services or maintenance products.
• Schedule and coordinate service appointments with technicians and the parts department to ensure smooth operations and timely service delivery.
• Document service records accurately, handle inquiries and complaints, and follow up on unsold services or customer concerns.
• Oversee quality control of completed repairs, conduct final inspections, and manage vehicle handover.
• Perform opening and closing responsibilities, including answering calls and processing payments.
• Support overall operations with ad hoc duties as assigned.

Skills and Qualifications:

• Candidate must possess at least a SPM or equivalent qualification.
• A diploma or Degree in Automotive Technology, Mechanical Engineering, or a related field is an advantage.
• 2-5 years in automotive service (dealership, garage, or service center).
• Strong customer service and communication skills.
• Basic technical knowledge of automotive systems.
• Problem-solving and organizational abilities.
• Sales and attention to detail.
• Ability to work well in a team and adapt to a fast-paced environment.
• Must be able to communicate in English and Bahasa Malaysia.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.