Service Advisor

About the role

We are seeking a dedicated Service Advisor to join our team at Icon Jco Puchong SDN BHD in Puchong, Selangor. As a full-time Service Advisor, you will be the primary point of contact for our valued customers, providing exceptional customer service and support.

What you'll be doing

1. Responding to customer inquiries and complaints in a professional and courteous manner
2. Troubleshooting customer issues and providing effective solutions
3. Maintaining accurate records of customer interactions and follow-up actions
4. Identifying opportunities to enhance the customer experience and suggesting improvements
5. Collaborating with cross-functional teams to ensure seamless service delivery
6. Adhering to company policies and procedures to ensure compliance

What we're looking for

1. Previous experience in a customer service or call centre role, preferably within the [classification_name] industry
2. Excellent communication and interpersonal skills, with the ability to build rapport with customers
3. Strong problem-solving and critical-thinking skills to effectively address customer concerns
4. Proficient in using computer systems and software to record and track customer interactions
5. A genuine passion for delivering exceptional customer service and a commitment to exceeding customer expectations

What we offer

At Icon Jco Puchong SDN BHD, we value our employees and strive to create a supportive and rewarding work environment. We offer competitive compensation, opportunities for career development, and a range of benefits to support your work-life balance.

About us

Icon Jco Puchong SDN BHD is a leading provider of [subclassification_name] services, with a strong reputation for delivering exceptional customer experiences. Our mission is to continuously innovate and exceed our customers' expectations. Join our team and be a part of our exciting journey.

Apply now to become our next Service Advisor!