Service Advisor

Job Responsibilities:

• Attend to customers’ daily service needs as compliance to SST procedures.
• Greet customers and schedule service appointments.
• Write service orders and descriptions of problems and repairs.
• Promote service and parts sales.
• Execution of CSI related duties and responsibilities.
• Co-ordinate with Foreman and Job Controller on work progress status.
• Handle customer complaints and ensure high customer satisfaction standards.

Job Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Automotive/Mechanical, Business Studies/Administration/Management, Others or equivalent.
• At least 1 year of working experience in automotive or any related business.
• Proficient in Microsoft Office.
• Preferably a team player with a positive attitude.
• Able to multi-task and have good communication and customer service skills.
• Able to speak proficiently in English and Bahasa Malaysia. Fluency and literacy in the Chinese language is an advantage.
• Possess basic technical knowledge and skills.
• Applicants must be willing to work in Setia Alam.
• Preferably Junior Executive specialising in Customer Service or equivalent.
• Previous experience in Automotive Service Advisory is preferred.