Service Advisor

Add expected salary to your profile for insights.

Job Responsibilities:

1. Attend customers' queries, provide explanation & advice and manage customers’ needs and expectations, interpreting and relaying customers' concerns and comments to the workshop team.
2. Issue job orders, check on progress of repair works, update the job control board and conduct final inspections prior to releasing the cars to the customers at the promised time.
3. Prepare estimation costs on repair works and allocated labor charges, ensuring correct parts charges for final billing and being responsible for prompt collection of cash payments from customers.
4. Liaise with customers and sublet contractors for sublet works, accident repairs, ensuring all charges are accounted for and charged to customers accordingly while attaining the profit margin.
5. Prepare workshop daily sales/collection reports, technical reports, and update of customers’ data.
6. Ensure customers are consulted and agree to any additional services to be performed.
7. Make priority treatment for complaint cases with regard to deadline and capacity planning.
8. Maintain customer relations and ensure satisfactory service.
9. Any other tasks as assigned from time to time.

Company Overview:

To be known for our committed and earnest work ethic, where we bring creativity, innovation, and quality into the good work we do. We champion meaningful projects in and around our communities, empowering great ideas and valued minds with us. Today, we are dealers with fully equipped service centers and expanding our reach to become Malaysia’s largest motorbike distributor. By continuously aligning our projects, goals, and vision with our values, we’re looking forward to creating a brighter, better, and more responsible tomorrow, together.

About Us:

We, Goh Brothers Group, a major authorised car dealer in the northern region, have been in the industry for more than 2 years. We started off with 2 wheels and now 4 wheels.

Why Join Us:

A career at Goh Brothers means you’re part of something bigger. Because big things are happening here, right now.

Our Vision:

To be the leading professional automotive team in the industry.

Be careful: This job ad has not been subjected to our hirer verification process. Proceed cautiously and do your own checks before providing any personal information.