Service Advisor

• Attend to customer daily service needs as compliance to SST procedures
• Registration and control of service appointments
• Promoting service and parts sales
• Execution of CSI related duties and responsibilities
• Co-ordinate with Job Controller / Foreman on work progress status & inform any delay to customer accordingly
• Handle customer complaints and ensures high customer satisfaction
• Conduct 1 day before appointment reminder to customer
• Conduct post service Follow up with customers to measure customer satisfaction and take improvement activities
• To regularly update customer’s parts status in Parts Ordering Tracking Sheet (POTS)

• Diploma in automotive/ mechanical, Business/Administration/Management or equivalent
• Minimum 1 year of working experience in automotive related business or equivalent
• Proficient in Microsoft Office
• Able to speak proficiently in English and Malay

How to apply

To apply for a job with Honda’s dealer, kindly submit to the relevant email shown at the bottom of the job posting.