SERVICE ADVISOR

About the role

An excellent opportunity has opened up for a SERVICE ADVISOR to join the team at The Apple Auto Services & Tyres Sdn Bhd in Semenyih Selangor. As a customer-facing role, the Service Advisor will be responsible for providing exceptional service and support to our valued clients. This full-time position is crucial in ensuring the smooth operation of our auto repair and tyre services.

What you'll be doing

• Greet and welcome customers, providing friendly and attentive service
• Assess customer vehicle needs and recommend appropriate repair or maintenance solutions
• Prepare accurate estimates and work orders for vehicle services
• Liaise with the workshop team to ensure timely and high-quality completion of work
• Keep customers informed of the status of their vehicle throughout the repair process
• Handle customer inquiries, complaints and concerns in a professional and responsive manner
• Maintain detailed records of all customer interactions and vehicle services
• Support the overall operations of the auto service centre as needed

What we're looking for

• Minimum 2 years of experience as a Service Advisor or in a customer-facing role within the automotive industry
• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Excellent problem-solving and decision-making abilities
• Sound technical knowledge of automotive repair and maintenance procedures
• Proficient in computer skills, including the use of automotive software and systems
• Commitment to providing exceptional customer service and a positive customer experience
• Flexibility to work in a fast-paced, dynamic environment

What we offer

At The Apple Auto Services & Tyres Sdn Bhd, we are dedicated to creating a supportive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for career development, and a range of benefits to support your overall well-being. Join our team and be a part of a company that values its employees and strives for excellence in customer service.

If you're passionate about the automotive industry and thrive in a customer-centric role, we encourage you to apply now and become our next Service Advisor.