SERVICE ADVISOR

About 16 hours ago, from Jobstreet Malaysia

Responsibilities:

1. Order reception, clarification and preparation:
   • Together with the customer, set the scope of the repair and perform a test drive as needed.
   • Offer the customer an active reception (if available at service point).
   • Provide a cost estimate and prepare an offer for the customer if necessary, clarifying the payment method.
   • Set an appointment with the customer for vehicle handover.
   • Clarify customers' mobility.
   • Present current service offers to the customer as appropriate.
   • Check/ensure the availability of needed parts (as far as directly foreseeable).
   • Arrange necessary service measures.
   • Check any warranty and goodwill claims.
2. Order control:
   • Control the appointments and ensure the utilization of workshop capacity.
   • Monitor the status of maintenance and work orders, arranging additions to orders and appointment changes with the customer and the workshop.
   • After completion of maintenance and repair work, initiate the invoicing process.
3. Quality assurance:
   • Ensure that the correct work was performed to the required standard of quality.
   • Ensure that the final inspection is carried out.
   • Ensure that the customer's vehicle is clean and in good condition.
   • Ensure that schedule commitments are kept.
   • Initiate quality control procedures.
4. Vehicle hand-over:
   • Inform the customer about the accomplished work and initiate next steps for orders which remain incomplete.
   • Hand over the vehicle personally or arrange for another person to hand over the vehicle to the customer.
   • Explain the invoice to the customer if necessary.
   • Perform test drives after the repair if necessary or desired by the customer.
5. Follow-up/customer care:
   • Make a completion mark on the order (such as for legal inspections).
   • Inform the customer of service measures.
   • Implement service point-specific support standards.
   • Assume responsibility for complaints with high priority and process them.

Minimum Requirements:

• SPM/Certificate/other equivalent qualification.
• Valid driver’s license.
• At least 1 year of working experience in related field.

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