SERVICE ADVISOR

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Job Responsibilities:

1. Customer service: Ensuring customers receive prompt, courteous, and effective service.
2. Sales: Driving the sale of technicians' time and parts, and upselling additional services and products.
3. Communication: Keeping customers informed about completion times, service expenses, and possible changes.
4. Appointment management: Registering service appointments and reminding customers the day before their appointment.

Requirements:

1. Greeting customers and directing them to an available technician.
2. Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
3. Answering customer questions about service outcomes and consulting with technicians when necessary.

[Apply now at https://naikgaji.com/jobs/jobs-malaysia-sm-bolton-job-service-advisor]