Senior Warehouse Manager

Desince Sdn. Bhd. was founded in 2016 with a strong desire to provide the best resources to the e-commerce industry. We continuously improve and innovate to deliver a futuristic shopping experience to our consumer groups.

After years of development, Desince is now one of the leading e-commerce players in Malaysia, and we are committed to ongoing growth and contribution in the industry.

WHAT DO WE SELL?

A full range of fashion-related products, from men’s to women’s, covering both formal and casual wear.

EMPLOYEES

80 – 90 staff

COMPANY REWARDS

• Top Orders 2022 in Fashion Category (Lazada) – February 2023
• Top 3 SIDEC ECM 2024 (2nd Runner-Up) – May 2024

JOB SUMMARY

We are seeking an experienced and highly organized Senior Warehouse Manager to oversee all warehouse operations, ensuring efficiency, accuracy, and safety in inventory management, logistics, and team performance. The ideal candidate will have a strong background in warehouse management, process optimization, and leadership, with a focus on driving productivity while maintaining compliance with industry standards.

KEY RESPONSIBILITIES

1. Operational Management:
   • Oversee daily warehouse operations, including receiving, storage, picking, packing, and shipping.
   • Ensure inventory accuracy through cycle counts and system reconciliation.
   • Optimize warehouse layout and workflows to maximize space utilization and efficiency.
   • Implement and maintain best practices for warehouse safety, security, and compliance.
   • Manage relationships with 3PL providers and vendors.
   • Lead, mentor, and supervise warehouse staff, including managers and supervisors.
   • Conduct performance reviews, training, and workforce planning to meet operational demands.
   • Foster a culture of accountability, teamwork, and continuous improvement.
2. Systems & Process Improvement:
   • Utilize warehouse management systems (WMS), ERP, and automation tools to enhance operations.
   • Analyze KPIs (order accuracy, turnaround time, cost per unit) and implement corrective actions.
   • Drive cost-saving initiatives while maintaining service quality.
3. Scaling & Structure Optimization:
   • Restructure and scale warehouse operations in line with company growth and higher order volume.
   • Anticipate operational bottlenecks and implement proactive capacity planning.
4. Workforce Management for Gen Z:
   • Develop effective strategies to manage and motivate Gen Z warehouse staff with clear KPIs, performance feedback, and engagement techniques.
   • Enforce strong discipline while maintaining a healthy and respectful work environment.
   • Raise the operational and cultural standards of the department, building a capable leadership pipeline.
   • Implement strict SOPs and follow through to ensure team accountability and consistency.
   • Work closely with Purchasing, eCommerce, and Data departments to ensure smooth stock flow and fast response to stock-related issues.
   • Improve communication pipelines and reduce downtime between departments.

REQUIREMENTS

• Diploma or Degree in Supply Chain, Logistics, Business Administration, or related field.
• Minimum 6 years of experience in warehouse management, including at least 3 years in a senior leadership role.

BENEFITS

• Additional leave
• Free parking
• 15% staff discount on Desince products
• Insurance & medical coverage (including panel clinic)
• EPF / SOCSO / EIS / PCB
• Monthly lunch gathering treat
• Company trips & staff activities
• Annual salary increment
• Yearly bonus
• Company-provided laptop and necessary devices
• Positive company culture and supportive working environment
• Opportunities to grow and build a long-term career with us

JOB TYPE

Full-time, Permanent

SALARY

WORKING DAYS & HOURS

6 days a week (Saturday work from home)

9:00 AM – 5:30 PM (1-hour lunch break)

Sunday is a rest day