Senior UX Researcher [RID-00458]

Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.

Role Purpose:

Lead and execute comprehensive user research initiatives, providing critical insights to shape the strategic direction of product development. This will inform and improve product development, drive customer satisfaction and loyalty, and contribute to the company's growth in Monthly Transacting Customers and GMV.

In This Role You Will:

1. Scope, plan, and execute high-value UX research by employing both generative and evaluative methods to address complex problems and inform effective solutions by integrating quantitative and qualitative techniques as needed.
2. Deliver complete research programs by conducting and moderating in-depth interviews, synthesizing findings, and presenting actionable insights to provide thorough and actionable research results that guide decision-making and product improvements.
3. Create and maintain a repository of research knowledge, including insights and customer journeys, to ensure that research findings are organized, accessible, and usable for ongoing and future projects by systematically documenting and updating research deliverables.
4. Advocate research findings to diverse audiences through clear and compelling written and oral presentations to ensure that insights are effectively communicated and acted upon by stakeholders.
5. Develop coordinated research strategies with product management, data analysts and integrate insights from various sources, triangulating data to uncover opportunities for enhancing the customer experience.
6. Develop and maintain strategic research roadmaps aligned with product and business goals by collaborating with stakeholders to outline research timelines and priorities, ensuring research efforts support long-term objectives and adapt to evolving priorities.
7. Guide UX researchers by mentoring them in research methodologies and best practices, fostering their professional growth, and improving the team's overall research capabilities.
8. Ensure that all research activities adhere to ethical standards and respect participant privacy and consent to maintain research integrity and protect participant rights.
9. General Responsibilities: All employees are required to ensure adherence to the compliance of company policies, industry regulations and legal requirements.

You're A Great Fit If You Have:

1. 5 to 7 years of working experience in UX research with a demonstrated track record of working on diverse projects, deep expertise in qualitative research methods.
2. Degree in Organizational Psychology, Human Centered Design or equivalent.
3. Mastery in a wide range of qualitative and quantitative research methods.
4. In-depth knowledge of user-centered design processes.
5. Derive strategic insights and present them in a clear, impactful manner.
6. Influence senior stakeholders and drive decision-making through compelling presentations of research findings.
7. Strong collaboration skills to foster teamwork and drive alignment across various departments.
8. Ability to balance user needs with broader business objectives.
9. Ability to handle sensitive information with confidentiality.
10. Excellent communication and interpersonal skills.

What Makes Working With Us Awesome

1. Our people and culture - You will get to work with awesome and friendly colleagues to whom you can expect to collaborate well to deliver your work. Empowerment is given and you will get a lot of opportunities for peer-learning.
2. Availability of tools and applications - You will be provided with different tools to facilitate your work. Automate your work whenever possible so that you can focus on delivering impact for your role.
3. Development focused - Your learning and growth matters most for us. We are people centric and always ready to help our people to define what they want to make an impact on and craft their learning plan accordingly.
4. Relax and unwind in the leisure area with video games, board games, books, and more.
5. Wear your favourite jeans, or any cool OOTD so that you can work comfortably (in style).
6. Coffee, tea, or snacks are available for consumption at the pantry. Because you’ll be happier with a full tummy.
7. A healthy body leads to a brilliant mind. Let’s get moving with the inter-company sports team.
8. There will be workshops, talent shows, sports activities, and other events for sharing and bonding.

Personal Data Protection

Setel Ventures Sdn Bhd (“Setel”, “we”, “our” “us”) is committed to protecting and respecting your privacy. This Setel privacy statement (“Privacy Statement”) explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data, and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third-party social networks or our online and physical events, or through other third parties that we work with. Please read this Privacy Statement carefully to understand our views and practices regarding your personal data.