Senior Support Specialist L2/L3

Senior Support Specialist L2/L3

Job Purpose:

• Should be able to troubleshoot errors on Informatica, Teradata, Hadoop platforms and supports applications built on top of it.
• Strong problem-solving knowledge on Databases like Hadoop, Teradata & SQL.
• Monitoring Jobs/Workflow and working with technical teams to derive permanent fixes.
• Hands-on experience in building and troubleshooting Informatica mappings.
• Working experience on handling and managing ETL processes and Data Warehousing platforms.
• Hands-on experience in writing, debugging, and testing Shell scripts.
• Hands-on experience in Teradata utilities like Bteq, Fast Load, Multi Load, TPT.
• Experience in writing, debugging, and testing Hive scripts.
• Hands-on experience in any scheduling tool.
• Ability to logically prioritize tasks and schedule work accordingly.
• Deep understanding of Data Warehouse concepts.
• Hands-on experience in processes like Incident management, Problem management, and Change management.
• Should be a good team player & individual contributor.
• Should be able to interact with both technical and non-technical users & address their queries.
• Strong analytical and problem-solving skills.
• Good working experience in a support role.
• Should be flexible for long working hours.
• Should be ready to work in 16X7 shift or on-call support.

EDUCATION:

Bachelor's Degree / Master's in IT/Computer Science / Engineering or related discipline.

EXPERIENCE:

6-10 years

JOB SPECIFIC SKILLS & COMPETENCIES REQUIRED:

• Must have hands-on Oracle Data Integrator.
• SQL (Teradata/Oracle) Intermediate/Advanced.
• Big Data/Hadoop.
• Java/Python.
• UNIX Shell scripting.
• Any scheduling tool.
• Should be ready to work on a support model (16X7) on a rotation basis.