Senior Support Specialist APAC

Are you passionate about providing exceptional technical support services?

Do you have experience in Retail or ERP systems like Microsoft Dynamics Business Central? Join us at LS Retail as a Senior Support Specialist APAC or Support Specialist, where you’ll play a key role in delivering exceptional online technical support to customers. The service is offered to our customers 24/7 and is provided by a global team of support specialists covering different time zones.

Key Responsibilities:

1. Provide expert support to LS Retail customers and partners over the phone, email, and online chat.
2. Troubleshoot issues submitted through the service desk and recommend effective solutions.
3. Guide and train our customers according to service level agreements (SLA).
4. Collaborate with other teams to ensure customer satisfaction.
5. Test and verify new programs against established standards.
6. Prioritize error reporting and maintain system capability by testing computer components.
7. Register new functionality suggestions and verify localizations.
8. Prepare reference materials and user guides, while documenting operating instructions.
9. Document and track customer inquiries and resolutions accurately in our system.
10. Stay updated on our products and services to deliver the best possible support.

What We’re Looking For:

1. A diploma or degree in business, IT, retail, or a related technical/development field.
2. Experience with ERP systems like Microsoft Dynamics BC.
3. Prior experience in retail processes and software testing is a plus.
4. Excellent problem-solving skills, with the ability to prioritize tasks under pressure.
5. Excellent communication skills with a focus on customer satisfaction.
6. Strong proficiency in English, written and spoken.
7. Ability to work well in a team and continuously learn and share new skills.
8. Familiarity with retail operations and processes is a plus.

Additional Information:

1. Work Hours: This role requires flexibility, including working during weekends and public holidays as part of a rotating schedule to ensure 24/7 support coverage.

Why Join Us?

At LS Retail, we pride ourselves on fostering a collaborative environment where innovation meets customer success. As a Customer Support Specialist, you’ll play a crucial role in ensuring our customers and partners get the most out of our solutions, while growing your own expertise in the retail software space.

Ready to Apply?

If you're looking for a dynamic role in a global company with the opportunity to make a real impact, apply today!

The position is located in Kuala Lumpur.