Senior Specialist, Digital Experience

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RHB Banking Group

Kuala Lumpur

MYR 100,000 - 150,000

Be among the first applicants.

2 days ago

Job description

Provide thought leadership on design, experience, and features for digital platforms.
Identify new digital project features for better usability and to create a better experience on all online platforms.
Identify opportunities for growth and execute the strategies that take advantage of these opportunities by developing business justification, customer needs, and competitive landscape.
Coordinate and conduct studies with stakeholders to define the scope of projects, specifications, and stakeholders’ requirements.
Project management on enhancements or improvements for timely delivery of project initiatives within budgeted cost and targeted timeline, seeing through the entire SDLC until deployment.
Implementation and review of processes for continuous improvement and relevance.
Assess and prioritize permanent resolutions to resolve issues that arise on the trading system.
Liaise with respective Exchanges on new products and changes to rules and regulations.
Conduct competitor analysis and study customer feedback to improve customer online trading experience and expectations.
Perform risk assessment and develop a plan for business continuity management to ensure no interruption to department operations.
Coordinate and review unit manuals for updates to ensure relevance with the implementation of new processes or product releases.
Manage department audit reviews to ensure adherence to policies and procedures.
Organize monthly system-related meetings among relevant stakeholders to update the status of ongoing projects and matters related to retail equities and futures.
Build an affiliate network and manage digital partnerships on the loyalty points program.
Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and touchpoints.
Support the Squad Lead to plan tasks required for the delivery of Quest.
Prepare reports and presentations based on the analysis for external and internal communications.
Source and analyze data for the creation of baseline, future state costs, FTE, process maps, and any other analysis required for the mission.
Examine ways to better understand customer needs and potential improvement of team performance via data capture and analysis.