Senior Solution Consultant ServiceNow

COMPANY

Digital Hub Kuala Lumpur attracts, inspires and develops diverse talents who will elevate BASF’s digital journey.

As one of the world’s largest chemical companies, BASF is on a mission to create chemistry with a sustainable future. The Digital Hub Kuala Lumpur, alongside four other Digital Hubs across the globe, is part of the technology powerhouse driving our vision. Join our organization and make an impact in an inclusive and diverse work environment. We value individual differences and provide opportunities for you to contribute your unique perspective towards our collective goals.

Responsibilities and Key Outcomes

• Work with the team of HR ServiceNow senior consultants and developers, product managers, product owners, customers, and providers to define the minimum viable product (MVP) that satisfies the business needs around HR Service Delivery product.
• Support the Platform Owner and the Platform Architect in the development of the strategy through incremental improvement of the platform offering.
• Understand HR business process needs and design the flows and solutions in ServiceNow based on Platform and Enterprise best practices for the HRSD module.
• Understand the independencies between ITSM and HRSD ServiceNow modules on the same instance.
• Partner with business and IT to elicit, analyze, translate, and document business requirements, pain points or opportunities into IT requirements.
• Support integrations between ServiceNow and other systems e.g. HCM (SAP R/3).
• Act as an advisor to process owners, stakeholders, and other team members around out of the box functionalities, best practices, and other considerations for process optimization.
• Identify gaps in existing functionalities and options for improvement based on users’ insights, available out of the box functionality, and opportunities for process automation.
• Work with business partners to conduct/support paper-based design, proof of concepts, solutioning sessions, and MVP taste-testing all along the life cycle from business demand to value delivery.
• Responsible for identifying security & compliance requirements, including the roles and accesses associated with the process in scope to ensure they are considered in the implemented solution.
• Support the analysis of issues and incidents to ensure an error-free operational model.
• Analyze, document and test program development, logic, process flows, and business specifications.
• Create and/or support the creation of training materials for the processes in scope (SOPs, standard routines, video-teasers, and guided tours).

Job Requirements

Education and Work Experience

• A bachelor’s or master’s degree in relevant Business/IT studies with at least 5 years of experience in a similar role.
• 5+ years of working experience in UI/UX design.
• 4+ years of experience as a front-end developer.

Technical & Professional Knowledge (Mandatory)

• ServiceNow Administrator certificate.
• About 5 years of working experience around ServiceNow applications’ implementation and administration.
• Excellent understanding in HRSD of ServiceNow.
• Experienced in broad functionality of ServiceNow (ENPL, ITSM, ITBM, OT, PSM).

Soft Skills

• Team player with strong interpersonal abilities.
• Self-management skills to optimize teamwork within international teams.
• Excellent listening and communication skills to understand, address, and support customer needs.
• Proactivity and dynamic attitude to steer ServiceNow HR solutions within the regional idiosyncrasy.
• An entrepreneurial spirit and the ability to foster a positive and energized culture.
• A growth mindset with a curiosity to learn and improve.
• Fluent communication skills in English (spoken and written).

Technical & Professional Knowledge (Additional Plus/Nice to Have Skills)

• Knowledge of HCM (SAP R/3).
• Ideally, business consulting experience in IT/Digitalization of Human Resources.
• Experienced in Enterprise IT infrastructure technologies and support lifecycle requirements.
• Familiar with SAFe or similar Agile methodologies and practices.

At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility.

BASF is committed to empowering its employees to pursue their interests and explore emerging technologies. By investing in top-quality tools and promoting cross-functional collaboration, we encourage our team members to drive positive change within our organization. Come join us and be a part of our digitalization journey.