Senior Software Engineer - CRM

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SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

Job Description

The Role

A Senior Software Engineer (CRM) is an expert member of our Engineering team. A Senior Software Engineer is a fully autonomous professional, responsible for improving the technical alignment, health, and engineering practices within the team.

You will develop software within the Salesforce CRM Platform, supplying to engineering quality, coaching, and mentoring entry-level Software Engineers and demonstrate passion for your craft through user centric, reliable, and scalable solutions.

Key Responsibilities

The following are key responsibilities that the position will be accountable for on a day-to-day basis:

Build

• Guide other engineers to build, test, deploy and maintain software from development through to production
• Improve platform health, ensuring that our systems are reliable, resilient, and efficient
• Drive the development of software, strengthening current Software Engineering standard methodologies, ensuring they are fit for purpose
• Work effectively within the team and improve existing DevOps environments
• Build and operate highly scalable and performant software in alignment with existing frameworks and SEEK’s technology strategy
• Solve and handle production incidents through to resolution
• Develop Cloud first software

Implement

• Consistently write clean, well-tested, readable software, using secure coding practices, current patterns, and tooling
• Improve quality and engineering subject area and strengthen team capability
• Strengthen Agile delivery rituals and practices
• Strengthen secure coding practices and tooling within team
• Actively connect with others in an effective, timely manner with empathy
• Improve a DevOps culture through effective collaboration and regular reflection
• Improve understanding of your customers and consider their needs in all development
• Provide operational support duties, including on-call support as per roster

Support

• Contribute to the safety, work-life balance, and well-being of other team members
• Be a key contributor to the onboarding of new hires
• Help create space for other team members to articulate different opinions/ feedback
• Improve others’ abilities through mentoring and set example behaviour

Strength

• Key contributor to communities of practice at SEEK
• Actively seek out learning opportunities for self and others through inviting and providing regular feedback

Qualifications

Essential Qualifications, Skills, and Experience

• Has created and maintained software in two or more modern software development languages
• Experience with the design, development, support, and maintenance of Salesforce applications
• Experience working with APIs
• Experience with logging and monitoring/alerting
• Demonstrated experience consistently writing well-tested, readable software, using secure coding practices, current patterns, and tooling
• Experience applying and improving continuous integration and continuous deployment (CI/CD) practices
• Strong experience with Design Patterns and Data Modelling
• Demonstrated experience using modern software development practices such as Test-Driven Development, Behavioural Driven Development or equivalent experience and Clean Code
• Experience providing operational support duties, including on-call support
• Uses data to support decision making
• Experience imparting knowledge and skills to help other team members grow
• Experience contributing to internal or external professional communities of practice events
• Significant experience working in a software engineering team and improving overall software delivery performance
• Architecting, building, and operating highly scalable, available, performant, and secure solutions
• Previous experience with either Sales & Service Cloud or CPQ & Billing

Salesforce Experience

• Commercial experience with Salesforce DX (Developer Experience) and scratch organisations
• Strong experience as a Software developer on the Salesforce platform
• Deliver enhancements using Salesforce Apex, Apex Triggers, Lightning Web Components, Platform Events, JavaScript, and HTML/CSS
• Ability to demonstrate Salesforce SOSL / SOQL and Lightning APIs
• Experience with and understanding of declarative enhancement tools in Salesforce such as Flows, Process Builder, Formulas and Validation Rules, Schema Builder

Salesforce Certifications

• Salesforce Administrator
• Salesforce Platform App Builder
• Salesforce Platform Developer I
• Salesforce Platform Developer II
• Salesforce JavaScript Developer I

Additional Information

The Team

The Senior Software Engineer (CRM) is an integral member of the CRM Platforms team, a dynamic group of experts within the larger Customer Technology Team, which encompasses members across both technical and business spheres.

Operating in an Agile framework, this team is driven by the ethos of continuous improvement and innovation in the marketing technology realm. Regular Agile rituals like stand-ups, sprint reviews, and retrospectives underpin the team's workflow, fostering visibility and iterative improvement.

You will work with roles, including, but not limited to: Software Engineers from Integration and Marketing teams; Engineering Managers; Product Managers; Data Engineers; Business Analysts; Testers; and Architects.

You could partner with people from: Salesforce Marketing Cloud team; Technical Services team; Architecture team; Engineering teams from other domains; Data Services team; and Business teams: Sales & Service, Finance, Marketing

Snippet of our Culture

• Hybrid working mode
• Work life balance
• Mature and collaborative environment

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose-driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.