Senior ServiceNow Designer/Architect, CLS

Senior ServiceNow Designer/Architect, CLS

Summary
We're searching for a Senior ServiceNow Designer/Architect to spearhead the creation and delivery of ServiceNow solutions and help support our security and infrastructure automation mandate. The ideal candidate will not only possess a proven grasp of ServiceNow architecture, App Engine development, security, and integration best practices but also chart the long-term roadmap for the solutions implemented, all while staying ahead of the curve on the latest ServiceNow product capabilities and roadmaps.

Responsibilities

Solution Design:

• Architect and design comprehensive ServiceNow solutions that align with business requirements and organizational goals.
• Create technical designs, including data models, workflows, and UX.
• Ensure solutions are scalable, maintainable, and compliant with industry, corporate, security and regulatory standards.
• Continuously improve and leverage ServiceNow’s ITOM module to enhance CMDB data accuracy and Asset Management practices.

Application Development:

• Develop and maintain custom ServiceNow applications using App Engine.
• Implement complex business logic, integrations, and automation workflows.
• Code to high quality standards and best practices. Mentor junior developers and establish department best practices.
• Develop and implement strategies to empower citizen developers to create and maintain their own ServiceNow applications.
• Provide training and support to citizen developers.
• Establish governance and best practices for citizen-developed applications.

Integration Management:

• Integrate ServiceNow with external systems and applications.
• Utilize industry-standard protocols and technologies for seamless data transfer and functionality.

Technical Leadership:

• Provide technical guidance and support to junior developers.
• Participate in design reviews and code walkthroughs.
• Stay abreast of the latest ServiceNow technologies and trends to identify opportunities.

Stakeholder Management:

• Collaborate closely with business and IT stakeholders to gather requirements and provide ongoing updates.
• Manage user expectations and ensure solution alignment with business objectives.

Requirements

• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
• Minimum of 7 years of experience as a ServiceNow Designer or Architect.
• Proven experience architecting and developing complex ServiceNow solutions using App Engine.
• Experience in leveraging ServiceNow to automate infrastructure management (both on-prem and cloud).
• Experience in enabling citizen developers and empowering them to create and maintain their own ServiceNow applications.
• Experience with ServiceNow’s IT Operation Management (ITOM) product.

Technical Skills:

• Extensive knowledge of ServiceNow platform architecture, application development, and integration capabilities.
• Strong proficiency in ServiceNow’s Integration Hub and Discovery Pattern Customizations.
• Experience with Agile development methodologies.
• Experience with REST APIs, web services, and cloud computing concepts.

Soft Skills:

• Excellent communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Passion for learning and staying abreast of industry trends.

Additional Qualifications:

• Certified ServiceNow Architect (CSA) or ServiceNow Certified Professional - Designer (SCPD) would be an added advantage.
• Experience with modern frameworks like Angular js.