Senior Sales Operations Specialist (9-12M Contract)

Do you have experience in sales operations, supporting commercial & sales teams within BioTech or Life Sciences? Are you available for a contract opportunity for 9-12 Months? If this sounds like you and you are driven by purpose, Join the SOPHiA GENETICS Global Sales Operations Team as a Senior Sales Operations Specialist, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

This is a remote role supporting our teams in APAC. You will be currently based, or actively relocating to Malaysia. Covering a period of maternity leave, this role is for 9-12 months.

Our mission

We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your mission

Reporting to the Manager for Global Commercial Operations, you’ll provide support to our regional sales teams across APAC. You’ll work cross-functionally to support all commercial activity across the territory:

The value you add:

• Act as a key point of contact between sales team and key internal stakeholders to shepherd deals through process and solve blocking points to close deal and have regular calls with each of the sales representative in the region, to understand where support can be provided.
• Create reports for sales in order to provide them needed business insights and also to ensure Salesforce data is kept up to date, with oversight and review of opportunities with Sales to ensure that best practices are followed and the Salesforce opportunity matches the expectations of the deal as well as the contract.
• Manage supplier registrations and other administrative documents required in the sales cycle.
• PO check, ensuring the review of the PO in an accurate and timely manner and enable and monitor the SC team new joiners training to gatekeep the R&R.
• CRM Pipeline and booking data accurate and up to date to enable accurate analysis/dashboard/report.

We know that every background is different, but to be best set for success we see you bringing:

• c. 5 years experience within sales operations or commercial enablement.
• Direct working experience within NGS, Diagnostics, Bioinformatics or similar scientific environment highly advantageous.
• Working experience in the creation of RFI/RFP documents for sales teams negotiating commercial opportunities.
• Systems/CRM experience with Salesforce essential.

As a public organisation facing ongoing commercial growth, you will bring a success-orientated and solutions-focused mindset that embraces team collaborations, change, growth and inclusion.

As an international organisation, English is our primary business language and you will need to bring full fluency in English. As part of your recruitment journey, you should expect to meet English-only speakers, so for best chances of success, you should include your CV in English. Non-English CVs have a high likelihood of being rejected at application stage.

You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us.

Our DNA

Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous.

Our Virtues

At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.

At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal.

The process

We use the power of AI to help our partners make decisions. If you’re utilising AI in your search and application process, why not use some of these prompts:

‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’

‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’

‘I am a *job title* - What can SOPHiA GENETICS offer my career?’

Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance.

We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilise agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.

Starting Date: ASAP

Location: Malaysia, Remote

Contract: 9-12 month maternity contract