Senior Sales Executive

Manage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.

• Provides telephone customer service regarding the company's services and/or products.
• Identifies customer's needs and determines appropriate action.
• Promotes and sells the company's products or services.
• Investigate and resolve complaints.
• Uses a computer system to track questions and answers as well as enter and track the status of orders.
• Evaluate and resolve customer complaints professionally and tactfully.
• Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
• Authorizes credit memos/refunds within policy and according to established procedures.
• Implement account service strategies.
• Principal liaison with marketing and sales for assigned customers.
• Implementation of marketing programs for assigned accounts.
• Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations, and sample department coordination.
• Initiate and implement initiatives that improve customer service and responsiveness.
• Coordinate with Logistics and Operations on capacity planning and scheduling.
• Champion customer needs and follow up on customer inquiries.
• Provide responsive order management support including order entry, or expediting and shipment information to customers.
• Proactively communicate supply chain issues and provide alternatives.
• Attend technical training seminars.
• Back-up team members when workload makes this necessary.
• Partner with Inside Sales to assist in achieving sales goals.

How do your skills match this job?

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a sales executive?
• Do you have experience in a sales role?
• Do you have order processing experience?
• Do you have customer service experience?