Senior Retail Assistant (Imago Shopping Mall, Sabah)

Job Responsibilities

Planning
To assist effectively and efficiently by achieving the sales target set.
To ensure action taken in all promotional plans.
To provide constructive ideas for increasing revenue.
To make recommendations for slow moving merchandise.
To assist in scheduling the Junior staff duties.

Routine / Daily on Sales Floor
To assist in conducting daily briefing on sales achievement / budget, product launch and promotions, etc.
To ensure all POP signage are requested with correct information and stock are being displayed well with the correct price.

To Guide And Ensure The Team Member As Follow
Daily Routine
Daily / weekly housekeeping.
Personal grooming staff.
To check and follow up action of GOODS with expiry date (Health & Beauty / Food).
To ensure valued merchandise are secured with sensor tag, especially Garment department.
To ensure and maintain the visual merchandise standard as accordance in MujiGram.
To ensure the instruction being carried out according to the Weekly action plan.
To ensure work area adheres to the safety standards as required.
To guide and ensure staff abide by the store rules and regulations.

Cashier Handling
Effective and efficient cashiering handling procedure.
To check and ensure the accuracy of the daily cash float.
Deposit reconciliation and delivery of deposits to bank through Cisco’s.

Customer Service
To handle customer queries, feedback and complaints.
To create a pleasant shopping atmosphere for customers.
To actively motivate the Junior staff to take initiative in greeting customers.

Received/Delivery Inventory Control Ordering
To report faulty or broken merchandise.
To ensure daily replenishment is carried out.
To provide each individual department in charge with stock listing report to ensure all available stock is being displayed.
To monitor stock level and check that all transfers are done correctly.
To ensure stock is properly displayed and kept in good condition.
To monitor fast and slow moving stock.
To check and ensure that stock received in correct quantities and promptly report any discrepancies or damages.
To ensure stock sold on a first in first out basis.

Staff Training
To co-ordinate sales training.
To conduct On-job-training (OJT) upon new hires on board in accordance with the 5 days training checklist.

Teamwork
To demonstrate a positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.

Reports
To prepare the weekly action plan.
To assist in any report as required.

Others
Any other duties assigned by the Retail Supervisor or Retail/Store Manager.

Job Requirements

Minimum SPM with 1 – 2 years of retail experience will be an added advantage.
Positive and passionate about the retail industry.
Enjoy interacting with customers and have an eye for detail.
Articulate and outgoing.
Result-oriented and a good team player.
Only Malaysians need apply.