Senior Research Manager (CEX)

Job Description

PURPOSE

• To manage and deliver complex projects efficiently and independently
• Drive account management and explore new opportunities
• To manage, develop and mentor junior researchers

ENVIRONMENT
Joining Ipsos means developing your career in the very top tier of research. With 16,600 people employed in 90 countries, we are one of the largest and best-known research companies. If you are interested in keeping company with the most naturally curious researchers and making an impact to the best local and global brands, we invite you to join us.
As a curious and intuitive individual, an enthusiastic professional with a passion for creating knowledge, at Ipsos you will be determined at finding the best solutions for our clients. At Ipsos, we foster an environment that is entrepreneurial and forward thinking. We attract and hire innovative people with inquiring minds who possess drive, intelligence, and enthusiasm. Working at Ipsos is dynamic and challenging, never a dull moment!

OUTPUTS/ACCOUNTABILITY

• Demonstrate best practices for questionnaire design, study setup and FW launch
• Oversee complex and high value projects, ensuring job profitability
• Deliver insightful analyses and compelling presentation
• Keep oneself and team abreast with sectoral and market research trends
• Ensure compliance to Audit and SOP for research purposes
• Write comprehensive proposals which address client briefs
• Proactively be involved in business generation, new contracts, sales pitch
• Conduct Performance review and regular feedback sessions for junior researchers
• Assist in recruitment of junior researchers

COMPETENCIES

• Self-Management
• Effective Communication
• Collaboration
• Client Focus
• Knowledge & Expertise
• Resilience
• Accountability

RELEVANT TRAINING

• Off-the-job professional development days
• Manager Induction Program
• Presentation Skills
• Storyboarding
• Coaching and Mentoring
• Knowledge Centre Modules

RELATIONSHIPS

• Promote Teamwork within division and across Ipsos
• Effective interface for Business, Clients, Internal Ops and Partners
• Demonstrate Professionalism, Integrity and Corporate citizenship

DEVELOPMENT

• Display leadership in client and project management, understanding impact on business outcome.

BACKGROUND
Experience

• 7Y+ market research/ consultancy experience
• Keen interest and experience in driving ad hoc and large scale CX Programs
• Well versed with the concepts of CX such as NPS, CSAT, Customer Journey Mapping
• Involvement in Employee Experience studies [added advantage]
• Expertise in Customer Experience management Platforms [CXM] such as Qualtrics, Medallia [added advantage]
• Well versed in questionnaire design, project management and report writing
• Understand and use of statistical and advanced analysis
• Multi industry exposure

Skills/Knowledge

• Excellent communication and problem-solving
• Capacity to meet deadlines and work under pressure
• Ability to manage internal and external stakeholders
• Keen to adapt and work with new technology/ AI
• Time management

Qualifications

• Degree in Business, Social Science, Statistics, or related studies

About Us
Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!
About The Team
The Ipsos Understanding Unlimited service line uses Qualitative techniques to humanize data and bring cultural intelligence into our clients’ thinking. We bring ‘life to life’, through listening, observing and illuminating human interactions. Ipsos UU is the largest qualitative research company in the world. IUU has a community of 1300 specialists with diverse backgrounds and skill sets (e.g. ethnographers, community managers, semioticians) who understand people better than anyone else, simply because we have done more research for more clients in more countries than anyone else. With us, clients are fluent in 88 cultures.