Senior Product Manager – Monetisation & Insights (Loyalty & Insights)

Company Description

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

About the role

The Senior Product Manager – Monetisation & Insights (Loyalty & Insights) is responsible for understanding and defining the non-job ad value that best support our higher volume and higher complexity Hirers across all our APAC markets. In addition, the Senior PM will be responsible for overseeing the build of our broader Insights product portfolio that supports both small and large Hirers across APAC. This is a critical capability that allows these Hirers to truly understand the value of SEEK for their hiring needs, clarifies the ROI of their spend and helps foster greater loyalty towards SEEK.

This role will own a crucial part of SEEK’s longer term Monetisation strategy and contribute to our broader marketplace ambitions. Specifically, the Senior PM will:

• Develop a deep understanding of different customer segments (e.g. by contract value, industry, role mix) and how their hiring needs are best supported
• Understand similar marketplace loyalty and retention strategies for large Hirers to identify relevant patterns and examples
• Craft a longer-term vision and roadmap for non-job ad value capabilities for Contracted Hirers that fosters greater loyalty and increases customer lifetime value
• Oversee the capability build for Insights products to support Hirer’s needs for understanding their ad performance and overall ROI
• Work with relevant teams to tailor our contracts to the Hirer’s individual situation and buying needs including the introduction of new ad products, enhancements and non-ad products
• Implement systems that capture customer and sales feedback and prioritise accordingly in product roadmap

This role will require you to take a whole-of-marketplace view, considering the needs of our hirers, and also ensuring that we deliver on our commitment to candidates. This role will work in partnership and alongside our key partners in Commercial, Product Marketing, Strategy and Sales teams across APAC and will report into the Principal PM – Loyalty & Access in the broader Monetisation and Insights team.

Responsibilities

• Own a problem space at the core of transforming and innovating our loyalty capabilities to better meet customer needs
• Be central to the transformation of our business model, and be a leader in challenging our status quo
• Actively manage and engage stakeholders across the business to ensure strategic objectives are being met
• Be a relentless customer advocate with a focus on delivering great user experiences that solve real customer problems
• Ideate and validate opportunities and problems, inclusive of strategic fit and financial assessment
• Develop execution plans, and deliver enhancements and new functionality for our Contracted Hirers (working in concert with other relevant teams who also build non-job ad value)
• Own key metrics / outcomes related to Contracted Hirers and Insights

Qualifications

• Strategic problem-solver, comfortable working in a space with significant ambiguity
• Structured decision-maker able to consider complex, nuanced tradeoffs, make decisive judgments, and bring others along with you
• Strong customer focus, with a passion for identifying and solving customer needs
• Commercial acumen, able to consider business constraints and objectives
• Strong analytical skills, comfortable with data and working with data scientists to improve the performance of our products
• Ability to lead cross-functional teams to deliver business outcomes
• Able to influence and persuade at all levels of the organisation and build and maintain strong stakeholder relationships
• Considerable experience in product development with solid understanding of the agile software development, across customer discovery and delivery
• Experience working with AI and AI teams is an advantage
• Well-developed communication, presentation and interpersonal skills
• Belief in and passion for SEEK’s Purpose

Desired Values

• Believed in aiming high to deliver world-class results and yet, not forgetting to care for others

At SEEK we offer:

• Support of flexible working, including a mix of office and work from home days depending on your role.
• The opportunity to work from anywhere for up to 4 weeks per financial year
• Casual dress – every day

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.