Senior Operations Executive (Supporting New Zealand Market)

Your Adventure Ahead

Management:

1. Collaborate with the Country Manager to identify areas of improvement within Integration and Operations, as well as across the wider teams.
2. Define, maintain, and review market KPIs, providing constructive feedback to team members and stakeholders.
3. Inspire and guide the team in setting and achieving ambitious goals.
4. Document key tasks, processes, and SLAs, ensuring they are regularly updated and followed.
5. Ensure that SLAs are implemented and adhered to by the Operational function teams and key stakeholders.

Operational Responsibilities:

1. Oversee and manage all integrations and sales operations to ensure seamless operations and compliance with standards.
2. Support the onboarding process for new merchants by coordinating with regional integration teams, conducting setup tests, and ensuring successful execution.
3. Build and maintain relationships with networks and top merchants, ensuring our interests are well-represented and that we stay up-to-date with the latest tracking and integration technologies.
4. Ensure operational excellence by conducting test runs and continuously improving integration and sales operations processes.
5. Collaborate with Operations, Customer Service, the Center of Excellence, and Business Development teams to streamline processes and enhance the user experience.
6. Lead the implementation of new initiatives to improve tracking reliability and operational efficiency.
7. Identify opportunities for improvements within Integration and sales operations by working closely with the regional operations team.
8. Resolve merchant-related issues, such as untracked orders and incorrect setups, working closely with the Customer Service team, and implement proactive measures to prevent recurrence.

Essentials to Succeed:

1. Technical Expertise: Strong technical background with an understanding of tracking technologies. Experience in affiliate marketing and e-commerce is a plus.
2. Communication Skills: Excellent verbal and written communication skills, with the ability to coordinate effectively with both internal teams and external partners.
3. Attention to Detail: Strong attention to detail, ensuring accuracy and efficiency in all tasks.
4. Collaboration: Demonstrated ability to work collaboratively across various departments and with external partners on large-scale projects.
5. Analytical Skills: Strong analytical skills to ensure data accuracy and process optimization.
6. Experience: 1-2 years of experience in managing business-critical operations, including target setting, performance review, and coaching.
7. Process Management: Proven experience in designing, deploying, and maintaining complex business processes.
8. Ownership & Accountability: Ability to autonomously manage functional areas while ensuring the interests of customers, merchants, and the company are upheld.
9. Project Management: Experience driving project roadmaps in collaboration with Product, Business Development, and Engineering teams.
10. Technical Proficiency: Advanced proficiency in Microsoft Excel and Google Sheets.
11. Problem-Solving: Highly motivated, solution-oriented mindset capable of addressing issues in a fast-paced startup environment.
12. Able to work 7am - 4pm/8am - 5pm.