Senior Operations Executive / Operations Executive

Senior Operations Executive / Operations Executive

Add expected salary to your profile for insights.

• Candidate must possess at least Diploma/Advanced Diploma/Post Graduate Diploma/Bachelor/Professional Degree in Business Studies/Administration/Management or equivalent.
• Required language(s): English, Bahasa Malaysia.
• At least 2 year(s) of working experience in sales operations/administrative support or similar role is preferable for this position.
• Fresh graduates are encouraged to apply.
• Required Skill(s): Microsoft Office.
• Skills: Strong organizational and multitasking skills, excellent communication and interpersonal skills, and some fundamental knowledge with CRM & ERP systems.
• Attention to detail: High level of accuracy in handling sales data and documentation.
• Enthusiastic about working in a fast-paced environment.
• Team player with an optimistic personality.
• Fast learner with the ability to adapt quickly.
• Takes prompt corrective action when activities are not consistent with plans.

RESPONSIBILITIES:

a) Tender Process Management:

• Assist in preparing and submitting tender documents, ensuring all requirements are met and deadlines are adhered to.
• Maintain records of all tender submissions and follow up on their status. Gather necessary information on specific aspects of tenders (government and/or private sector) from various sources, including newspapers, sales personnel, and tender wizards.
• Able to work overtime if required during peak tender periods.

b) Customer Inquiry Support:

• Provide administrative assistance to the sales team, including other necessary support.
• Exhibit a basic understanding of using Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems.
• Proficient in business letter, email writing skills to external customers or vendors.
• Help with follow-ups on customer payments.

2) Order Processing

Customer Orders, Procurements, Deliveries, AR Collections:

• Manage and process customer orders accurately and efficiently.
• Input and process customer orders using the ERP system, including record entry and updates, generating purchase orders, pro-forma invoices, shipping instructions, shipping invoices, delivery orders, as well as maintaining and managing all sales-related documentation, including invoices, contracts, and delivery records.
• Promptly issue purchase orders based on deadlines.
• Follow up closely with suppliers regarding delivery arrangements.
• Coordinate with logistics and warehouse teams to ensure smooth delivery of products to customers.

3) Compliances

• Ensure all sales activities adhere to regulations stipulated by the Medical Device Act, Atomic Energy Licensing Board (AELB) guidelines, Customs regulations, SIRIM and other relevant guidelines and implement them with appropriate compliance measures by government.
• Prepares and carry out half-yearly stock-take and takes appropriate actions to ensure accuracy of records.
• Maintains the integrity of data and information consistent with legislation, policies and procedures. Stores data and information safely for easy retrieval and keep the data/information system up-to-date.

4) Others Administrative Support

• Attend to all incoming and outgoing calls, addressing customer inquiries and complaints courteously and enthusiastically, and relay messages to the respective division or department.
• Take minutes at designated meetings; prepare and distribute as appropriate within timeframe.
• Compile and prepare reports as requested by the manager.
• Identify and implement process improvements to enhance efficiency and effectiveness in the sales operations.

BENEFITS:

• Insurance, medical and dental coverage
• Flexi-working hours
• Free parking
• Casual Friday
• Other perks and benefits

We believe in providing staff members a conducive working environment, professional development and career advancement opportunities. Canon Medical Systems Malaysia specializes in sales and service of diagnostic medical imaging equipment and has an exciting opportunity for an enthusiastic Sales Operations Executive to join our dynamic team.

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY:

You will be assisting the company to achieve agreed targets, and this exciting position offers opportunity to progress into a higher role.

JOB LOCATION:

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?
• Do you have order processing experience?
• Do you have previous invoicing experience?
• Do you have experience preparing and submitting tenders?