Senior Network Operations Manager

Networks & Systems Administration (Information & Communication Technology)

Full time

Location: Kuala Lumpur (Mid-Valley) or Johor Bahru (Iskandar Puteri)

About the Company

GDS is a global leader in the development and operation of high-performance data centers, and one of the fastest-growing companies in the industry, with a strong presence across Asia and Europe. As we continue our exciting expansion into new international markets, we are seeking talented individuals who are passionate about joining us on this growth journey. This is an excellent opportunity to become a key member of our dynamic team and play an integral role in our rapid expansion!

Job Summary

We are seeking a highly qualified and experienced Network Manager to join our team. As the regional network leader, you will be responsible for managing network-related matters within the region, including data centers, workplace network systems, and teams. Your role will involve optimizing network quality, analyzing performance, troubleshooting, and ensuring the safe and efficient transmission of internal data.

Responsibilities

• This position is an indispensable position for the network team and the company as a regional network leader in managing network related matters within the region.
• Responsible for managing data centers, workplace network systems, and teams within the region.
• Responsible for optimizing network quality, performance analysis, troubleshooting, problem diagnosis, continuous improvement and optimization within the region, establishing network operation and maintenance records, monitoring network security, ensuring efficient transmission of internal data, and ensuring the safe and stable operation of various systems;
• Responsible for the construction and operation management (new construction and acquisition) of the company's data center network and workplace network;
• Lead the network operation and maintenance team to promote standardized management of IT projects, improve IT project control capabilities and project delivery quality;
• Cooperate with the execution and implementation of relevant network and system planning, and do a good job in resource management and control;
• Develop appropriate operation and maintenance standards and documents, guide and supervise the network operation and maintenance team to do a good job in daily operation and maintenance work, optimize the workflow of the network operation and maintenance team, and improve work efficiency;
• Maintain relationships with partners and operators, and supervise service quality.

Qualifications

• Good logical thinking ability, team management ability, and teamwork awareness, adept at identifying problems and proposing solutions.
• More than 10 years of experience in network product implementation and maintenance management, proficient in IP routing and switch technology, as well as proficient in network security and wireless technology, familiar with the configuration and management of various mainstream network products, and familiar with network security products and systems.
• You need to have experience in IDC data center or large enterprise network design and planning, overall solution design, rich experience in network project implementation and operation and maintenance management, and be familiar with network project construction standards (network equipment scale of more than 1,000 units, wide geographical distribution and multiple branches, and technical difficulty and breadth meet internal requirements).
• LAN and WLAN: Proficient in mainstream H3C, Cisco, Aruba campus, and data center wired and wireless technologies.
• WAN: Proficient in OSPF protocol, BGP protocol, MPLS VPN, VMware and Cisco's SD-WAN, various VPN technologies, etc.
• Management software: Proficient in Zabbix, Grafana, ELK, IP address management platform, Fortinet management platform, configuring backup servers, network and security automation orchestration, etc.
• Network physical resources: Proficient in DC well, bridge, information room, and routing standards, and have more than 5 years of experience in implementing relevant standards, risk transformation, expansion, and scheme review.
• Proficient in collaborating with others, possessing excellent communication skills, as well as excellent written and oral expression skills;
• Proficient in analyzing and reflecting network conditions and member performance through reports.
• Excellent team management skills are preferred, with experience in remote team management across multiple distributions.
• Having ITIL (Operation and Maintenance Management System Certificate, non-essential), HCIE, H3CIE, CCIE (Network Professional Certificate, necessary).