Senior Network Engineer

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Responsibilities

• Maintain and optimize network architecture for Wide Area Network (WAN), ISP Network and Data Center Network, including routers, switches, load balancer, bandwidth shaper, firewall, and related configurations
• Oversee the daily operation of the company’s network, ensuring optimal performance and security
• Perform regular network maintenance, upgrades and optimization to ensure system reliability and efficiency
• Provide advanced technical support and troubleshooting for network issues, including root cause analysis and resolution
• Serve as an escalation point for network-related incidents, providing second or third-level support
• Lead incident management efforts to quickly resolve network issues and minimize downtime
• Perform root cause analysis for network incidents, identifying underlying issues and implementing long-term solutions to prevent recurrence
• Oversee problem management processes to ensure systematic handling of network problems and continuous improvement of network performance
• Monitor network traffic for security threats and vulnerabilities, and take appropriate action to mitigate risks
• Collaborate with vendors, service providers and other stakeholders to ensure the procurement and maintenance of network equipment and services
• Maintain comprehensive documentation of network configurations, processes, and policies
• Generate regular reports on network performance, incidents and security, providing insights and recommendations for improvements
• Provide guidance, training and mentorship to Tier-1 Network Management Centre (NMC) and Tier-2 Network Operations staff
• Create Knowledge Base documents and mentor Tier-1 and Tier-2 Teams through knowledge transfer sessions
• Lead or participate in network-related projects, including planning, scheduling and coordinating resources
• Ensure projects are delivered on time and within budget, meeting technical specifications and business objectives
• Perform physical cabling, implementation and configuration tasks for both business and company networks
• Handle purchase requisitions for all Value-Added Services (VAS) Network equipment and services as needed
• Actively assist Customer Engineering and Sales in post-sales support by attending customer meetings to gather feedback on service and end-user experience
• Collaborate with Project and Engineering architects to design, test, and implement functional IP networks

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or a related field
• A minimum of 3 years of experience in network engineering or a related field
• Experience with incident management, problem management and root cause analysis
• Industry certifications such as Cisco Certified Network Associate/Professional (CCNA/CCNP) or equivalent certifications is a plus
• Certifications from other networking vendors like Huawei, Juniper (e.g. JNCIP, JNCIE) or similar are beneficial
• Good background in IP networking, including hands-on experience with routing and switching protocols (e.g. RIPv2, OSPF, BGP)
• In-depth knowledge of network infrastructure components, including routers, switches, load balancers and firewalls
• Knowledge of virtualization platforms like VMware, Nutanix or similar and experience with cloud networking (e.g. AWS, Azure) is a plus
• Experience in scripting or automation (e.g. Python, Ansible) for network management tasks is an advantage
• Fluent in English, both written and verbal, with a strong educational background
• Self-motivated, quick learner and a team player with the ability to perform tasks with minimal supervision
• Willingness to work on a standby basis
• Willingness to travel to gateway or remote sites across the nation as required

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a network engineer?
• What's the highest level of Cisco wireless certification that you have completed?