Senior Merchant Risk and Credit Management Officer

Senior Merchant Risk and Credit Management Officer

The Merchant Risk and Credit Management Officer is tasked with evaluating creditworthiness, underwriting, and assessing SME lending applications within specified parameters. They meticulously conduct due diligence on new clients, gathering KYC information, scrutinizing documentation, and analysing risk factors.

Responsibilities:

• Evaluating creditworthiness, underwriting, and approving New Merchant Business and SME Lending applications.
• Reviewing existing Merchant business and performing annual review.
• Performing periodic due diligence reviews of existing merchants.
• Conducting root cause analysis of credit-related issues and developing corrective action plans to address systemic weaknesses or deficiencies.
• Preparing and presenting regular reports to Head and senior management on credit portfolio performance and mitigation strategies.
• Reviewing, updating, and implementing credit & merchant onboarding policies and standard operating procedures (SOPs) as necessary to ensure compliance, operational efficiency, and alignment with industry best practices.
• Preparing monthly credit reports (NLP status) for submission to the Credit Bureau vendor.
• Preparing and submitting BNM e-KYC Half-Year Report into BNM’s portal.
• Assisting in verifying the monthly billing of Credit Bureau report usage.
• Performing manual verification of new clients for audit trails in the e-KYC system.
• Acting as a liaison with external auditors, regulators, and credit rating agencies regarding credit risk management matters.
• Participating in company projects and performing UAT testing to ensure system functionality meets business requirements.
• Executing market intelligence initiatives and managing report management.
• Mentoring Merchant Risk and Credit Management officers to foster professional development and knowledge sharing within the team.
• Undertaking ad-hoc projects and duties as required.
• Fulfilling other duties as assigned by the Chief Compliance Officer (CCO) or their designated representative.

Qualifications:

• Diploma/bachelor’s degree in a relevant field such as business or accounting.
• Minimum of 5 years of proven experience in a similar role – executive/management reporting, performance analytics, business analysis, or credit risk assessment.
• Experience in banking and finance (minimum 5 years), particularly in credit underwriting, risk assessment and due diligence, executive/management reporting and performance analytics.
• Strong knowledge of industry standards applicable to credit underwriting.
• Strong knowledge of Merchant Acquiring Services (BNM).
• Experience in managing reports, SOPs and drafting policies, or familiarity with policy development.
• Proficient knowledge of MS Word, Excel, and PowerPoint.
• Advanced Excel skills, including data analysis and developing graphical representations.
• Experience in data reporting and analytics (advantageous).
• Skilled in written composition, particularly for editing executive-level presentation materials.
• Strong presentation skills, with experience delivering insights to an executive audience.
• Ability to analyse and interpret credit metrics effectively.
• Ability to communicate effectively with internal/external stakeholders and regulatory bodies.
• Detail-oriented mindset with strong organizational and project management skills.
• Ability to convert and present data to enable decision-making at the executive level.