Senior Market Manager, Malaysia

Regular Kuala Lumpur Accommodation Other Job ID: 5132

Update 2025-03-21

Job Description

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to

• Build strong relationships with designated hotels to grow bookings, revenues, and gross profit in assigned market.
• Build and lead a team of Market Managers to optimize and manage successful accounts in achieving higher market share and revenue opportunities.
• Monitor team member’s performance and provide guidance from different perspectives.
• Handle hotels/guest houses inquiries, resolve the issues with supporting team and Shanghai HQ.
• Commercial strategic planning, based on Trip.com’s group big data, to maximize accommodation availability, pricing, and content.
• Conduct quarterly commercial plans and strategies for the teams, ensuring the target is delivered timely.
• Provide constant feedback to Shanghai HQ regarding market insights, competitor information, performance, system, and product issues from hotel partners.

What you'll Need to Succeed

• Minimum 8 years of experience in reputable companies (OTAs, TMC, BedBanks & DMC) with proven track record.
• Strong problem-solving skills with a logical mindset.
• Strong negotiation and influencing skills.
• Equal depth of expertise in hotel partner development and new acquisition.
• Highly collaborative style, with ability to navigate a complex and matrixed organization to deliver impact.
• Strong knowledge of the hospitality industry.
• Willingness to travel extensively across the continent.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrating your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth globally offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation programs enable you to pursue a global career path and make a global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
• We encourage flexible work arrangements.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about what makes Trip.com Group a leading global travel service provider.

Click the link to learn more about how this is a trip where both your career and life can flourish!

Find out more job opportunities at https://careers.trip.com