Senior Manager - Sales, Marketing & Customer Service

• Develop and implement effective sales and marketing strategies to achieve business objectives and sales targets by the Company.
• Manage sales and marketing budget to ensure all sales activities are within the set budget.
• Responsible to lead, guide, motivate and support the sales team to achieve their individual and group target.
• Maintain a strong and good relationship with potential customers and real estate agents.
• Manage and coordinate with Real Estate Agencies too achieve sales numbers.
• Monitor sales performance, track regularly and identify areas for improvement.
• Source & secure potential tenants.
• Ensure lease agreement, renewal, monitor rental collection and follow-up on arrears and issue with defaulting tenants.
• Ensure compliance on fit-out and manage handover process, ensuring it is done smoothly.
• Keep abreast of industry practices and leasing regulations.
• Oversee day-to-day activities in the sales gallery which includes monitoring the staff on daily operations such as sales inquiries, leads management, project briefing, contract & mortgage signing and after sales service.
• Constantly update the Management on the requirements of the property market.
• Ensure the sales team execute market research and analysis of property market.

• Develop and implement effective sales and marketing strategies to achieve business objectives and sales targets by the Company.
• Manage sales and marketing budget to ensure all sales activities are within the set budget.
• Responsible to lead, guide, motivate and support the sales team to achieve their individual and group target.
• Maintain a strong and good relationship with potential customers and real estate agents.
• Manage and coordinate with Real Estate Agencies too achieve sales numbers.
• Monitor sales performance, track regularly and identify areas for improvement.
• Source & secure potential tenants.
• Ensure lease agreement, renewal, monitor rental collection and follow-up on arrears and issue with defaulting tenants.
• Ensure compliance on fit-out and manage handover process, ensuring it is done smoothly.
• Keep abreast of industry practices and leasing regulations.
• Oversee day-to-day activities in the sales gallery which includes monitoring the staff on daily operations such as sales inquiries, leads management, project briefing, contract & mortgage signing and after sales service.
• Constantly update the Management on the requirements of the property market.
• Ensure the sales team execute market research and analysis of property market.

• Oversee the customer service team for assigned development.
• Provide guidance to the team in handling customer complaints and ensure the customer service team follow up and resolve customer complaints and defect rectification works effectively and efficiently.
• Monitor and guide the team to resolve enquiries and complaints by determining the problem, providing the best solution to resolve the problem and ensuring the task is carried out timely.
• To prepare aging report for customer complaints and defect rectification works.
• Maintain a good relationship with the internal and external team.
• Ensure the team keeps track of and records all customer complaints, comments and solutions provided.
• Ensure that sales documentation is well prepared in accordance with the company's policies and procedures.
• Any ad-hoc tasks as assigned by your superior.

Requirements

• Possess a Diploma or Degree in Marketing, Business Administration or equivalent with minimum 10 years' working experience in the property development industry.
• Strong command of both written and spoken English and Mandarin 
• Pleasant disposition with strong communication, interpersonal and presentation skills.
• Innovative, highly self-motivated and ambitious in achieving goals.
• Ability to work under pressure.
• Ability to work under minimum supervision with a strong sense of responsibility.
• Ability to demonstrate strong customer service skills and effectively address customer needs.
• Effective problem-solving skills.
• Strong leadership skills with the ability to motivate the sales team.