Senior Manager, Mall Operations (Southern Region, Johor Bharu)

Senior Manager, Mall Operations (Southern Region, Johor Bharu)

Customer Experience & Getting New Customers: Enhance the overall customer experience to drive loyalty, satisfaction, and repeat visits.

Area/ Mall Strategy: Develop Strategy Plan, execute and achieve the company goals.

Synergy Enhancement: Consolidate the working way within the group (Retail, ACS, AFM, ADB, etc.) and Internal Business Partners Leasing, Marketing & Operation.

Budget & Execution: Analyze productivity, optimize and achieve mall efficiency.

Marketing Strategy: Event plan in region, maximize shoppers and mall turnover.

Market & Customer Persona Survey: Understand mall strengths and weaknesses, competitors, customer profiles, new demand, and surrounding development.

Safety, Security, Comfort, and Convenience: Best operations for best customer experience.

Compliance & Governance: Manage income collection/aging.

Manpower Planning: Succession plan and career development plan including leading & motivating the team.

Landlord & Local Council Management.

Business Partners/ Customer Voices: Address potentials & issues recovery.

Job Requirements:

Bachelor’s degree in Business Administration, Property Management, or a related field.

Minimum 7 years of experience in mall operations, retail management, or property management, with at least 5 years in a senior role.

Strong financial acumen with experience in budgeting and cost control.

Excellent leadership, communication, and stakeholder management skills.

Ability to make strategic decisions and solve complex problems.

Passion for customer service and enhancing mall experiences.

Experience managing multiple locations is an added advantage.

The candidate must be able to work during weekends and public holidays. Additionally, they must be willing to travel to Southern AEON Malls and AEON Headquarters as required for meetings or other business matters.

How do your skills match this job?

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years of retail management experience do you have?
• Do you have customer service experience?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a Mall Manager?
• Are you willing to travel for this role when required?
• Are you available for shift work?