Senior Manager, Import Export and Customs Operations ASEANA (South East Asia and ANZ)

Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?

Do you want an open, supportive, and caring working environment?

Do you view your development needs seriously as we do?

If YES, then take your career to the #NextLevel with BASF!

Objectives of the Position

Lead and steer operations of import export and customs for scope countries of Malaysia, Singapore, Indonesia, Thailand, Vietnam, Australia/ New Zealand.

• Steer and develop teams responsible for country operations.
• Drive service mindset for Door-to-Door Accountability through business engagement and extensive collaboration within country business and operations, regionally and globally.
• Lead GB overseas operational performance and tactical steering through disciplined license to operate, process excellence, transparency, and continuous improvement and opportunity recommendations.
• Responsible for service delivery management, service demand, and structured escalation management.
• Responsible to ensure knowledge retention and management within BASF to ensure business continuity and risk management of BASF global delivery services.

Main Areas of Responsibilities and Key Activities

• Assume disciplinary (Malaysia) and operational leadership for import export and customs teams in ASEANA - Malaysia, Singapore, Indonesia, Thailand, Vietnam, Australia/ New Zealand. This includes team development, administration, operational cost measures, etc.
• Ensure high level operational discipline in meeting organizational targets and business requirements.
• Escalation point for import export operations to resolve key challenges and involvement in business impact changes relevant to the scope.
• Drive and promote continuous process and system enhancement, and ensure solution alignment with prevailing overall concepts, compliance requirements, and quality management.
• Facilitate the sharing and deployment of best practices to improve the cooperation and overall performance for import export, customs with local, regional & global teams.
• Ensure effective coordination & collaboration with expert teams (SCNC, SCE), GB operation units, country operations, logistics procurement, business units, and relevant parties for process improvements and development of operational scope and tactics.
• Ensure knowledge retention of BASF overseas delivery services and customs through effective knowledge retention and management and risk management/business continuity plan and measures.
• Support senior projects (i.e., NGBA) and BASF projects/initiatives relevant to import export and customs scope.
• Responsible for change management & joint coordination on regional process and guideline alignment between countries and hub operations.
• Assume backup responsibility for line manager, peer senior managers of import export and customs operations, and import-export customs leads in scope countries, where required and as aligned.

Requirements

Education

• Minimum Bachelor’s degree from an accredited university.
• Major/minor in Supply Chain Management, Engineering, Information Systems preferred.

Working Experience

• 10-12 years in supply chain management roles, e.g., transportation, planning, customer service, customs, and foreign trade.
• Strong knowledge in trade regulations, customs duty, and taxes is an added advantage.
• Experience in managing trade and logistics in more than one ASEAN country preferred.
• Excellent knowledge in end-to-end supply chain process and concept of international trade preferred.
• Experience in strategic, tactical supply chain management – with proven achievement records.

Technical & Professional Knowledge

• Supply Chain certifications preferred, e.g., APICS, Lean Six Sigma.
• High proficiency in SAP (SD, TM, MM) and other ERP systems.
• Expert knowledge of master data and ERP to trade supply chain process.
• Proficient in English for multi-country communication and strong business acumen in global economic and trade impact.