Senior Manager, Customer Quality Assurance

ABOUT ADVANCED ENERGY

Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. With engineering know-how and responsive service and support around the globe, the company builds collaborative partnerships to meet technology advances, propel growth for its customers and innovate the future of power. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

POSITION SUMMARY:

The primary focus of the Sr Manager, Factory Customer Quality Assurance (CQA) is to drive resolution for problems in materials, components and products, though systematic and fast methodologies. Lead 8D problem resolution teams for internal and external raised concerns which includes close interaction with other functions as needed. Serves as the go-to person on matters of solving problems and providing training on the fundamental quality tools and supports improvement efforts. Ensures flawless and on-time communication to customers and manages escalations.

RESPONSIBILITIES:

1. Ensure the resolution of the identified problems with the urgency they may require.
   • Confirm failure description and scope of issue. Drive emergency actions.
   • Collect, review, and react to data collected within the manufacturing processes. Ensure containment actions are due on time.
   • Drive root cause analysis till identification and derive corrective action plans.
2. Lead on problem-solving team and for Fast Response System. Responsible for driving the problem-solving process including tool use, confirming 8D content and meeting customer and/or internal response time requirements.
3. In the case of non-conforming products, facilitates the problem-solving process with the relevant team.
4. Perform process capability studies on existing processes. Review and analyze results. Recommend changes to processes based upon findings and perform follow up to verify effectiveness.
5. Participate in the modification of Failure Mode and Effects Analysis (FMEA).
6. Ensures on-time communication to the customers on the escalated issues and drives accountability on problems-resolution.
7. Has the authority and the responsibility to stop any process or product delivery in case of a non-conformance of customer expectations, safety, or environmental risks.
8. Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, code of conduct, legal stipulations, environmental, 5S policies, and general duty of care.
9. Other duties as assigned.

WORK ENVIRONMENT:

• Location: Penang Science Park, Simpang Ampat Penang.
• AE is a highly dynamic, technically challenging, and fast-paced manufacturing workplace.
• Works in a standard office environment, fast-paced & busy manufacturing areas/labs, and clean-room environment.

QUALIFICATIONS:

Essential:

• Strong communication, facilitating and coordination skills.
• Able to handle communications with customers.
• Expert in Problem-solving methodologies.
• 6 Sigma Black Belt.
• Expert on practical problem-solving tools using 8D methodology:
  • Is-Is Not
  • Brainstorming
  • Fishbone diagram
  • Affinity Diagrams
  • 3 x 5 Why
  • Experience in Assembly processes

Desirable:

• Experience in relevant manufacturing processes and technologies.
• Expertise knowledge on quality tools, and process/production control methods such as:
  • FMEA
  • MSA
  • SPC
  • DOE/Taguchi
  • DMAIC

EXPERIENCE:

Essential:

• Technical Expert level Position; and minimum 10 years’ experience in industry.
• Experienced with working in a fast-paced, high mix low volume manufacturing environment.
• Experienced with manufacturing quality and product quality management.
• Expert of 6 sigma, SPC, Variation Control, MSA or GR&R techniques and other quality tools.
• Understanding of ISO 9001 quality systems and copy exactly requirements.

EDUCATION:

• Bachelor’s Degree in Mechanical or Electronic Engineering or a technical field from an accredited institution.
• Advanced Degree in Engineering / Science - desired.
• 6 Sigma BB, MBA – desired.

WHY JOIN US!!

BENEFITS:

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce.

Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, etc.

In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In Malaysia, we offer a rich benefits package that includes:

• Medical - health care plan, dental, and vision.
• Short and long-term disability and life insurance.
• Executive Employee Health Screening package.
• Generous paid time off starting at 15 days and 19 public holidays.
• 98 days of paid maternity leave for Moms and 7 consecutive days of paid paternity leave for Dads.
• AE Child-Of-Employee Scholarship Program.
• Employee Referral Program.
• Career Growth and Learning Opportunity.