Senior Manager Client Management

Location:

Petaling Jaya, MY, MY

Global Business Unit: HEC

Job Function: Client Management

Requisition Number: 162526

Description:

Job Summary

To be responsible for the overall smooth liaison of the assigned client portfolio/s thus ensuring excellent services is given, satisfaction is achieved and contributing to the organization’s profitability and build client loyalty.

General Responsibilities

• To fully understand existing T&Cs contained in the Distribution and Supplemental Agreements to ensure consistent services are provided in alignment with contract stipulations.
• To contribute insights during contract negotiation to protect DKSH’s risks and interests and ensuring fair requirements in contractual discussion.
• To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.
• To build a strong relationship with all levels of client’s organization through clear understanding of the history-to-current relationship, business setup and model, client’s internal operations, preferences, to maintain a solid relationship and strive in exceeding client expectations.
• To consistently strive and maintain a position as client’s preferred business partner through detailed understanding of client’s product portfolios, business strategies, targets and their competitions, to understand industry’s trends, governmental and regulatory changes and updates are consistently studied and updated to enrich the business partnership.
• To consistently contribute into achieving organizational financial targets through marketing on existing value-added services to Clients.
• By understanding the challenges and changes in the business environment that the clients are in, to deeply generate and contribute additional beyond existing agreed services to assist the clients and generate additional income streams through new upsell and cross-sell opportunities.
• To release and/or approve purchase order, expenses, returns, write off of trade and non-trade goods, addendums, contracts, SOPs and any other documents which require approvals in accordance with the Level of Authority (LoA) set by the company.

Functional Skills and Knowledge

• Demonstrate strong understanding of clients' industry/business/products.
• Demonstrate strong client management and communication skills.
• Proven project management skills.
• Strong analytical background and knowledge of statistical analysis methods.
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions.
• Demonstrate fluency in English, both written and spoken.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).

Education

Bachelor’s degree in Business Administration, or an equivalent degree.
Scientific degree will be an added advantage for Technology and Performance Materials Business Units.

Why It’s Great to Work at DKSH