Senior Manager, Business Management

The opportunity

The Senior Manager will support the Head of Business Management in executing strategic initiatives, managing performance, and driving transformation projects. This role involves collaborating with various teams to ensure alignment with the corporate strategy and optimizing business processes for sustained success.

Responsibilities

• Assist in developing and refining the corporate vision and strategy.
• Collaborate with the Head to manage strategic planning processes and initiatives.
• Monitor and report on the execution of strategic plans and transformation projects.
• Identify opportunities for process improvements and support change management efforts.
• Analyze macroeconomic factors, competitive dynamics, and organizational capabilities to inform strategic decisions.
• Prepare reports and presentations for various stakeholders, including the board of directors, global/regional offices, local senior leadership, regulators, and external parties.
• Lead specific strategic projects from inception to completion, ensuring alignment with organizational goals.
• Work closely with cross-functional teams to deliver project outcomes.
• Facilitate communication between teams, stakeholders, and the Head of Business Management.
• Support the development of strategic communication plans in partnership with the communications function.
• Assist in the evaluation and execution of M&A activities and strategic partnerships.
• Encourage a culture of innovation and continuous improvement within the team.
• Identify and implement best practices in strategic planning and performance management across the organization.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Strong analytical, critical thinking, and creative problem-solving skills with the ability to think out-of-the-box.
• Excellent communication and interpersonal skills, with the ability to effectively articulate vision, possibilities, and outcomes.
• Strong business knowledge and experience in strategic planning, performance management, and transformation initiatives.
• Strong sense of ownership, committed, resourceful, reliable, and able to work independently as well as collaboratively in a team environment.
• Sense of urgency, attention to details, and the ability to multi-task effectively to organize, plan, and meet deadlines.
• Dedicated to customer satisfaction with a positive and proactive attitude.
• Good understanding of the financial services industry, including regulatory requirements and developments.
• At least 10 years of related working experience in strategic planning, performance management, project management, process improvement, and change management.
• Tertiary education in business, management, actuarial science, or a related field.
• Technical proficiency in MS Excel, MS Word, and MS PowerPoint.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid