Senior IT Specialist

SUMMARY OF THE ROLE

Ensure that all local IT infrastructure adheres to Group IT standards and complies with Group IT Security policies, minimizing any technology-related disruptions to local business operations by conducting regular assessments and audits.

This position will be based in Shah Alam, Selangor and reporting to Manager - IT.

Responsibilities:

• Drive the development and implementation of IT systems and applications, including Microsoft Power Automate and Power Apps in Office 365.
• Lead the digitalization initiatives by conducting training, integrating new solutions, and aligning with global strategies to enhance efficiency.
• Ensure compliance with IT regulations, governance, and standards while proactively monitoring and reporting on IT services, projects, risks, and performance.
• Maintain local servers, switches, and Azure Cloud IT equipment by coordinating with departments and vendors to ensure high availability of IT/OT services.
• Manage LAN/WAN/Internet networks by administering, troubleshooting, and collaborating with internal teams and external vendors/ISPs to ensure seamless connectivity.
• Coordinate with IT vendors for system installations, device setups, and troubleshooting to support smooth daily operations.
• Stay updated with technological advancements, recommend solutions, and implement optimized systems to enhance operations and leverage new technologies.
• Offer 2nd-level IT support to emerging markets, ensuring requests are resolved per Service Level Agreements (SLAs).
• Oversee and maintain IT and network infrastructure to ensure effective and efficient operations.
• Provide end-user support for IT-related issues, ensuring productivity through effective handling of incidents using the Jotun ticketing system.
• Troubleshoot basic computer, system, and application issues to resolve operational problems.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Requirements:

• Bachelor's or Diploma in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in a similar IT role.
• Strong knowledge of IT and network infrastructure, with preferred certifications in Aruba or Cisco networks.
• Proficiency in Microsoft Azure, SharePoint, OneDrive, and Office 365.
• Experience in developing process flows using Microsoft Power Automate and Power Apps; additional knowledge of Microsoft Power BI is an advantage.
• Proven ability to manage IT projects, work independently, and handle multiple priorities effectively.
• IT Business Partnering mindset with a clear understanding of digitalization demands.
• Excellent verbal and written communication skills with a focus on end-user support.
• Strong critical thinking, problem-solving abilities, and a creative approach to challenges.
• ITIL Foundation certification is preferred.
• Proficiency in English is required.

Personal Qualities:

• Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
• Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development.
• Produces fresh and imaginative ideas and solutions; breaks away from tradition; promotes change and novelty.
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.

What We offer:

• Competitive compensation and benefits.
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies.
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team buildings and social activities.

POSITION INFORMATION

Company: Jotun Paints (Malaysia) Sdn. Bhd.

Contract Type: Regular

Time Type: Full time

CLOSING DATE (dd.mm.yyyy): 22.12.2024

WHO WE ARE

Seeing a prominent market in South East Asia (SEAP), Jotun opened its first factory in Thailand in 1968. Rapid economic development in the region led to new companies and factories in countries such as Singapore, Malaysia, Indonesia, Vietnam, Philippines, Myanmar, Cambodia and Australia. Jotun SEAP has been awarded a Korn Ferry Engaged Performance Award for year 2019, in recognition of achieving a best-in-class level of “Enablement”. We are proud to have an incredibly diversified region with more than 2,000 employees that come from different nationality and background, working together in delivering profitable growth. Throughout our history, we have focused in providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness. Jotun Malaysia and Singapore were established in 1983 and 1971, respectively. With the consolidation of Jotun Malaysia & Singapore in 2016, the organisation has consistently delivered strong growth and profitability to become today one of the main contributors to our business in the South East Asia and Pacific region. The company operates three factories in Shah Alam and Nilai and has a wide network of offices and warehouses across Malaysia and Singapore, providing efficient and timely response to our customers. Our aim is to develop employees through a culture of continuous feedback, learning and growth.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now!