Senior IT Infrastructure Engineer

About the Role

As a Senior Executive - IT Infrastructure Engineer at iCar, you will play a key role in managing and maintaining our IT infrastructure to support business operations. This role encompasses IT asset management, system/application maintenance, user support, and handling basic network issues. You will also manage on-prem/cloud platforms and enterprise applications, ensuring seamless operations and alignment with organizational needs.

Your Day-to-Day

IT Asset Management:

1. Oversee asset movement and maintain accurate data in the IT Asset Management (ITAM) system.
2. Manage laptop onboarding and offboarding processes, ensuring proper tracking and configuration.
3. Handle hardware requests, replacements, and inventory control.

System and Application Maintenance:

1. Administer user management, license management, and patch management for various systems and applications.
2. Maintain and integrate enterprise platforms, including Google Workspace, Jira, CRM, Manage Engine (MDM), and ERP systems.
3. Ensure the smooth operation of cloud platforms such as Azure, GCP, and AWS.

Network Support:

1. Troubleshoot and resolve basic network issues to maintain connectivity and system reliability.

IT Support and Service Management:

1. Handle BAU (Business as Usual) IT support tickets, including incident resolution and service requests.
2. Provide timely support to end-users, ensuring minimal disruptions to daily operations.

Operational Excellence:

1. Ensure data accuracy and compliance across all IT systems.
2. Monitor system performance and implement improvements to enhance efficiency and reliability.

Your Know-How

1. Bachelor’s degree in Information Technology, Computer Science, or a related field.
2. Minimum of 3 years of experience in IT infrastructure management.
3. Proficient in managing cloud platforms (Azure, GCP, AWS) and enterprise applications (Google Workspace, Jira, CRM, ERP).
4. Strong understanding of IT asset management and service management processes.
5. Basic knowledge of network troubleshooting and support.
6. Excellent problem-solving skills and the ability to prioritize tasks in a fast-paced environment.
7. Strong interpersonal and communication skills to work effectively across teams and with stakeholders.