Senior IT Business Analyst

Job Description - Senior IT Business Analyst (24000177)

Job Number:

24000177

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As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

The Role:

• Collaborate with business stakeholders, including digital platform owners, customer policy services, claims professionals, and executives, to gather and analyze requirements for IT projects and initiatives.
• Lead the elicitation, documentation, and validation of business and system requirements, including user stories, use cases, process flows, and data models.
• Conduct thorough impact analysis to assess the effects of proposed solutions on existing systems, processes, and workflows.
• Provide effort estimation, plan and track all business requests.
• Define and document business processes, workflows, and procedures, and identify areas for improvement and optimization.
• Liaise with source system SMEs to understand the business logics of the data and translate them into Source to Target Data Mapping document.
• Analyse source data and provide inputs on the handling of data anomalies.
• Collaborate with technical teams, including developers, architects, and QA professionals, to translate business requirements into functional specifications and technical designs.
• Act as a liaison between business stakeholders and IT teams, ensuring clear communication and alignment throughout the project lifecycle.
• Participate in solution design sessions, providing valuable insights and recommendations to ensure the development of effective and efficient IT solutions.
• Prepare SIT test strategy and test plan, write and execute SIT test cases and test scripts and manage defects.
• Support user acceptance testing (UAT) to ensure solutions meet business requirements and quality standards.
• Stay current with industry trends, emerging technologies, and best practices to identify opportunities for innovation and process improvement.
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlight any potential concerns/risks and proactively share best risk management practices.
• Other responsibilities as assigned.

The Person:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• Minimum 10 years of experience as a business analyst in building a Data Warehouse or Data Mart, ideally for a Bank or an Insurance company.
• Ability to write complex SQL scripts, test cases and perform high quality testing.
• Proven expertise in requirements gathering, analysis, and documentation.
• Excellent communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Ability to work effectively in cross-functional teams and lead collaborative discussions.
• Relevant industry certifications (e.g., CBAP, PMI-PBA) are a plus.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.