Senior Infra Engineer- Citrix/Nutanix L3 (Mandrain Speaking)

Senior Infra Engineer- Citrix/Nutanix L3 (Mandrain Speaking)

Apply locations Petaling Jaya, Malaysia time type Full time posted on Posted 30+ Days Ago job requisition id R36872

Job Purpose:

We are seeking a skilled and experienced Citrix/Nutanix Level 3 Engineer to join our team. As a Citrix/Nutanix Level 3 Engineer, you will be responsible for providing advanced technical support and troubleshooting for Citrix environments, ensuring high availability and performance for our organization’s virtualized infrastructure via Nutanix. You will work closely with internal teams, end-users, and vendors to resolve complex technical issues, perform system optimizations, and implement new solutions.

Directs and trains System Engineers and Associate Engineers to meet workload demands. Continually updates skillset and stays abreast of technologies trends and developments.

Responsibilities:

1. Provide Level 3 support for Citrix & Nutanix-related incidents, problems, and service requests. Troubleshoot complex issues related to Citrix Virtual Apps, Citrix Virtual Desktops (XenDesktop), Citrix ADC (NetScaler), Citrix Profile Management, and Citrix Cloud. Resolve escalated issues and work with vendors and other teams to ensure timely issue resolution. (40%)
2. Provides full operational support for global and regional infrastructure services that execute revenue-generating applications, colleague productivity tools, back office systems, and customer support, with rare assistance from more senior engineers in mission critical and/or extremely complex situations (20%)
3. Works with project managers to prioritize work, and provides structure and direction to Engineers and Associate Engineers as necessary to meet team commitments (15%)
4. Install, configure, and maintain Citrix products (including XenApp, XenDesktop, Citrix ADC, Citrix Cloud) to meet business requirements. Participate in Citrix upgrades, migrations, and patch management processes (15%)

Knowledge, Skills and Experience:

Experience:

1. 5+ years of hands-on experience in Citrix administration, engineering, and support.
2. Associate Degree with Systems Engineering or Related field of study required.
3. Expertise in Citrix Virtual Apps (XenApp), Citrix Virtual Desktops (XenDesktop), Citrix ADC (NetScaler), and Citrix Cloud.
4. Experience with Citrix Director, Studio, and Delivery Controller.

Technical Skills:

1. Strong knowledge of Citrix architecture and best practices.
2. Proficiency in troubleshooting complex Citrix-related issues in virtualized environments.
3. Experience with Active Directory, Group Policy, and Citrix Profile Management.
4. Familiarity with VMware, Hyper-V, or other virtualization technologies.
5. Strong scripting and automation skills, particularly with PowerShell and other relevant scripting languages.

Certifications:

1. Citrix Certified Expert (CCE-V) or Citrix Certified Administrator (CCA-V) certification is highly desirable.
2. Relevant industry certifications such as CompTIA, Microsoft, or VMware certifications are a plus.

Other Skills:

1. Able to speak and write in Mandarin as they will be working closely with China Counterparts.
2. Strong problem-solving skills and the ability to work under pressure.
3. Excellent communication and interpersonal skills.
4. Ability to work independently and manage multiple priorities.
5. Able to quickly learn new systems and technology.
6. Able to use relevant computer system applications at an advanced level.

Working Conditions:

1. Consistent non-standard work or overtime as business requires.
2. On-call availability required as necessary.
3. Professional, office environment.
4. Some travel required.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.