Senior HR Operation Executive

The Senior HR Operation Executive will oversee the daily operations of the HR department. This role involves managing HR programs, policies, and initiatives, as well as providing support to employees and various departments. The ideal candidate is someone who is meticulous, proactive and possesses strong leadership qualities, excellent communication skills, and a good understanding of HR best practices.

Roles and Responsibilities

1. HR Administration
   • Oversee HR administrative tasks, such as payroll processing, benefits administration, and HRIS management.
   • Prepare HR reports and metrics to support decision-making and strategic planning.
2. HR Policies and Compliance
   • Assist in the development, implementation, and enforcement of HR policies and procedures.
   • Ensure compliance with federal, state, and local employment laws and regulations.
   • Maintain accurate and up-to-date HR records and documentation.
3. Recruitment - Onboarding to Offboarding
   • Collaborate with the Head of Business Units to coordinate recruitment efforts, including job postings, screening candidates, and conducting interviews.
   • Manage the onboarding process for new hires, ensuring a smooth transition and compliance with company policies and procedures.
   • Manage the offboarding process, ensuring a positive experience for all employees throughout their entire employment journey.
4. Performance Management
   • Support managers in the performance management processes, including goal setting, performance reviews, and development plans.
   • Provide guidance to management and employees on performance-related issues and initiatives.
5. Employee Relations
   • Serve as a point of contact for employee inquiries and issues, providing guidance and support as needed.
   • Assist in resolving employee relations matters, including investigations and conflict resolution where required.
   • Promote a positive work environment and employee morale through effective communication and initiatives.
6. Employee Engagement
   • Work with business unit heads to implement employee engagement initiatives and recognition programs.
   • Foster a culture of teamwork, collaboration, and continuous improvement.

Desired Skills

1. Strategic Thinking
   • Ability to align HR initiatives with organisational goals.
   • Strong foresight to anticipate workforce trends and challenges.
2. Leadership and Team Management
   • Inspires and guides HR staff effectively.
   • Ensures team cohesion and manages interpersonal dynamics.
3. Communication Skills
   • Serves as a key communicator between the Management and broader organisation.
   • Capable of delivering complex messages clearly and persuasively.
4. Problem-Solving and Decision-Making
   • Approaches challenges with a solution-oriented mindset.
   • Makes decisions confidently, even under pressure or with incomplete information.
   • Demonstrates empathy, self-awareness, and interpersonal sensitivity.
   • Builds trust and rapport with employees at all levels.
5. Technical Expertise in HR
   • Deep understanding of HR functions like recruitment, performance management, compensation, benefits, and compliance.
   • Knowledge of HR technologies and tools to optimise workflows.
   • Thrives in a fast-paced and changing environment.
   • Quickly adjusts strategies based on organizational needs and external factors.
6. Operational Excellence
   • Strong focus on implementing efficient HR processes.
   • Ensures compliance with laws and regulations while maintaining flexibility.
7. Partnership and Collaboration
   • Works seamlessly with other departments and aligns HR goals with broader business strategies.
   • Acts as a trusted advisor to both HR leadership and other executives.
8. Integrity and Confidentiality
   • Maintains the highest level of discretion, particularly when handling sensitive employee data and organizational matters.

Requirements

• At least 3 years of HR Operation experience handling multiple countries, being Australia and Malaysia in particular.
• Strong knowledge of HR processes, policies and best practices.
• Strong analytical skills and MS Excel Skills.
• Fluent in English.