Senior Functional Analyst - Adobe Commerce Cloud [Business Practitioner]

Company Description

Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. We strive to provide ideal solutions and products to customers in a diverse set of countries and regions including Asia, North America, and Europe.

Using a portfolio of management consulting, implementation, and support services, we help our clients compete with the largest global enterprises leveraging powerful, affordable, and easy to use industry solutions built on Microsoft technologies. Our vision is to help our customers achieve their vision through superior products, prices, and people.

Hitachi Solutions has been recognized as the winner for the 2021 Microsoft Dynamics 365 Field Service Partner of the Year Award and also named a finalist for the Dynamics 365 Customer Service Partner of the Year, Dynamics 365 Marketing Partner of the Year, Dynamics 365 Sales Partner of the Year, and Government Partner of the Year.

Job Description

Job Summary

Seeking an expert-level Functional Analyst for Adobe Commerce Cloud to bridge business needs and technical implementation.

Key Responsibilities

1. Gather and document business requirements for Adobe Commerce Cloud
2. Analyze business processes and identify improvement opportunities
3. Create functional specifications for software development
4. Conduct user interviews and facilitate requirement workshops
5. Develop use cases, user stories, and process flows
6. Perform gap analysis between current and desired states
7. Support testing and validation of implemented solutions
8. Provide training and support to end-users

EMPLOYMENT TYPE: Full time, permanent position

WORK SCHEDULE: 9 AM to 6 PM

WORK LOCATION: Hybrid (mix of work from home and minimum 2x a month onsite). Office address is in Kuala Lumpur, Malaysia

Qualifications

Required Qualifications

1. 5+ years' experience as a Business/Functional Analyst with Adobe Commerce Cloud
2. Expert-level understanding of Adobe Commerce Cloud (Magento) architecture and features
3. Strong knowledge of B2C and B2B e-commerce processes
4. Excellent analytical, problem-solving, and communication skills

Preferred Qualifications

1. Adobe Commerce Business Practitioner certification
2. Familiarity with D365 and integrations with e-commerce platforms
3. Experience with data analysis and reporting tools
4. Understanding of UX/UI principles in e-commerce context

Additional Information

OUR COMPETITIVE EDGE

We work together in a dynamic and rewarding work environment. We have an experienced leadership team, excellent technology and product expertise, and strong relationships with a broad base of customers and partners.

We offer competitive compensation and benefits package, regular performance review, performance bonuses, and regular trainings.

What is it like working here?
• We pride ourselves on being industry leaders and providing an enjoyable work environment where our people can grow personally and professionally. Hitachi is the place people can develop skills they're excited about. The following are our commitments to employees.
• We recognize our profitability and project success comes from our team-great people doing great things. As such, we pursue profitable growth and expanded opportunities for our team.
• We offer challenging and diverse work across multiple industries and reward creativity and entrepreneurial innovation.
• We respect, encourage, and support each individual needs to continually learn and grow personally and professionally. We are committed to fostering our people.
• We believe that investing in our community is just as important as investing in our organization. To that extent, we fundraise, volunteer, and allocate funds to support local charities.
• We listen. Every employee has something important to say that can contribute to enriching our environment.
• We compensate fairly. And while employees might come for the paycheck, they stay for the people. Our people are the reason we are exceptional. This is something we never forget.

Hitachi Solutions is an equal opportunity employer and we value diversity at all levels. We do not discriminate on the basis of race, color, religion, gender, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We are committed to creating a workplace that is inclusive and welcoming to everyone, and we believe that a diverse workforce is essential to our success. We encourage all qualified applicants to apply for our job openings and we will consider all candidates for employment regardless of their background.