Senior Executive, Support Specialist

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WhiteCoat (www.whitecoat.com.sg) is a regional digital healthcare provider founded and headquartered in Singapore, offering on-demand telemedicine services and other services through innovation and data-driven technology. WhiteCoat’s core services include primary care tele-consultations, chronic disease management, health screening services, and home-based medical services.

We're seeking a tech-savvy and customer-focused L2 Support Specialist to join our growing team in Kuala Lumpur.

Job Summary

As a Senior Executive, Support Specialist, you'll play a crucial role in ensuring the stability and smooth operation of our 2.0 digital healthcare platform. This position requires a unique blend of technical expertise, strong problem-solving skills, and excellent communication.

Key Responsibilities

• Own and resolve escalated technical issues from our L1 team
• Analyze system logs, identify root causes, and implement solutions
• Troubleshoot complex issues across web technologies, databases, and cloud environments
• Proactively monitor system health and perform regular maintenance
• Collaborate with L1 support, development, product teams, and our vendor in China
• Create and maintain technical documentation and knowledge base articles
• Adapt to a fast-paced environment and shifting priorities
• Work in rotating shifts to provide 24/7 support coverage

Fundamental Requirements

• Strong background in technical support with solid understanding of web technologies, MySQL databases, Linux operating systems, and cloud environments
• Proven ability to diagnose and resolve complex technical problems under pressure
• Exceptional communication skills, both verbal and written
• Team-oriented approach with a willingness to share knowledge and support colleagues
• Flexibility and adaptability to changing situations and new technologies
• Commitment to working in a rotating shift pattern for 24/7 support coverage

Expertise Preferred

• Experience with system monitoring tools and incident management platforms
• Familiarity with ITIL framework and best practices
• Experience in the healthcare industry

What We Offer

• Competitive salary: RM 8,000 per month (negotiable based on experience)
• Opportunity to make a significant impact on healthcare access in Southeast Asia
• Fast-paced, growth-oriented environment with ample professional development opportunities
• Additional perks and benefits

What Should You Do Next?

If you're a tech-savvy problem solver passionate about making a difference in healthcare, we want to hear from you! Please send your CV and a compelling cover letter to us!

Go to our career page at WhiteCoat Career Page, hit the apply button and we will be in touch!

Only shortlisted candidates will be contacted for further assessment.

Why Join Us?

WhiteCoat is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.